Customer Service Manager
2 days ago
As a Customer Service Manager at Walmart Canada, you will be responsible for:
- Ensuring safe work processes and emergency procedures are followed.
- Handling customer and associate concerns and providing guidance as required.
- Monitoring front-end associates and providing training on systems and company procedures.
- Overseeing purchase, return, and exchange transactions and ensuring EAS systems are functioning to standard.
- Preparing registers for opening and closing daily and supporting cashiers.
- Overseeing and promoting company sponsor programs and initiatives.
This role requires strong leadership and communication skills to provide exceptional customer service and maintain a positive shopping experience.
Minimum QualificationsThe following qualifications are required for this position:
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment.
- Knowledge of company programs and operational standards.
The following qualifications are preferred for this position:
- Experience in customer service or retail management.
- Knowledge of EAS systems and cash handling procedures. li>Ability to work independently and as part of a team.
Walmart Canada is a leading retailer in the country, committed to providing exceptional customer service and maintaining a positive shopping experience.
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