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Client Account Executive

2 months ago

Montréal StLaurent, Canada CAE Full time

About This Role

We're seeking a passionate and innovative individual to join our team as a Client Account Owner (CAO). As a CAO, you will be responsible for delivering exceptional customer service and sales execution for our training platforms. If you're looking for a challenging and dynamic work environment where you can meet new challenges, innovate, and collaborate with experts from various sectors, we encourage you to apply.

At CAE, our teams are committed to staying at the forefront of innovation and excellence. We're looking for a talented individual who can help us improve our tools and software, and contribute to our mission to provide world-class training solutions.

The Role

  • As a CAO, you will be the main point of contact for our highest revenue clients, VVIP clients, and significant mixed fleet clients.
  • You will be responsible for quickly responding to customer requests via phone and email to accurately book their training while updating our CRM database.
  • You will coordinate with both training services and sales to provide an ideal training experience by acting as an internal champion for the client and a subject matter expert for their respective platform.
  • You will work with our sales teams on facility visits, customer location account reviews, and client entertainment/business meetings.

Key Responsibilities

  • Accountable for all revenue bookings within their assigned platforms.
  • Owns the client's experience and acts as a link between Sales, Operations, Customer Service, Regulatory, Records, and Inside Sales.
  • Supports sales activities in defined platforms by working closely with Sales Management and Customer Senior Management as a subject matter expert on their assigned platforms.
  • Builds and maintains client relationships, acting as a trusted training advisor for Decision Makers.
  • Ensures all reporting, booking, and CRM entry is done accurately and on time.

Requirements

  • Bachelor's Degree Preferred.
  • 2-5 years job-related experience.
  • Bilingual.
  • Ability to travel to customer locations 25% of the year.
  • Knowledge of FAR Part 91 and 135 preferred.
  • Ability to work in a fast-paced and diverse environment.
  • Strong interpersonal and communication skills.
  • Frequent customer contact.
  • Customer service oriented.
  • Business Aviation Industry knowledge is an asset.
  • Familiarity with sales process is an asset.
  • Pilot's license preferred but not required.
  • Strong organization and multi-prioritizing task skills.
  • Solid negotiation skills.
  • Experience with corporate flight departments and/or charter operators preferred.

About CAE

CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. With employees located in 35 countries, we provide world-class training solutions to our clients. We're committed to diversity, equity, and inclusion, and we welcome applications from all qualified candidates.

What We Offer

  • A dynamic and innovative work environment.
  • International travel opportunities.
  • Collaboration with multidisciplinary and multicultural teams.
  • Open spaces to facilitate collaboration.
  • Flex time and occasional telework.
  • Break spaces.
  • A full cafeteria and several cafés.
  • A stimulating career path and internal mobility.
  • Attractive benefits, including a competitive pension plan.