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Administrative Coordinator

2 months ago

Edmonton, Alberta, Canada Lifemark Full time

Administrative Receptionist (Floater) Role

The Administrative Receptionist (Floater) is a key member of the Lifemark team, responsible for providing exceptional customer service and administrative support to our clinics in the Edmonton area.

This role involves fostering strong relationships with patients, staff, funders, and referral sources by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service.

The Administrative Receptionist (Floater) is responsible for all aspects of patient intake, data entry, answering calls, outbound calling, receiving faxes and emails, as well as invoicing and payments.

This position is a floating Administrative Receptionist who would assist clinics in and around the Edmonton area for coverage and additional help.

Key Responsibilities

  • Provide exceptional customer service to patients and visitors, answering calls, and responding to inquiries
  • Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
  • Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
  • Coordinate scheduling of patient appointments and maintain the patient's medical record
  • Collect payment at time of service
  • Track coverage for all funding streams to ensure approval
  • Complete data entry and billing
  • Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail, and faxes
  • Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

  • High School Diploma, G.E.D., or equivalent
  • Excellent customer service skills and telephone etiquette
  • High degree of organizational skills and ability to prioritize and multi-task
  • Excellent communication (verbal/written) and interpersonal skills
  • Strong computer and data entry skills
  • Flexible and adaptable to change
  • Experience in a Physiotherapy clinic an asset

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.