Property Manager

ONE Properties (ONE) is seeking a Property Manager to join our vibrant and fast-paced team in Edmonton, Alberta.

ONE is a privately-owned, integrated real estate investment firm that develops and manages a range of high-quality assets across Canada, creating value through an integrated service model. Since 1987, ONE has been creating value, empowering businesses and defining communities through our people, our partners and our properties. Visit to learn more about our company.

The Opportunity

The Property Manager position will appeal to a responsible individual who enjoys the variety in management of operations and projects. This person will lead day-to-day operations at the property and will be responsible for implementing the business strategy and leading the staff who are responsible for administration and execute the day-to-day services at the property. The Property Manager actively oversees the Leasing, Maintenance and Resident Services teams to create an exceptional living experience for residents. Responsibilities also include risk management, contributing to and adhering to property budgets, staff and contractor performance management and ensuring a high level of customer service is delivered and maintained at the property.

The Property Manager reports to the Regional Manager-Residential.

Accountabilities

Operations

• Lead and assume overall accountability for the results and activities that occur at the property, ensuring the efficient and effective operation of the business based on the agreed strategy and approach.
• Ensure the property is well maintained and managed in accordance with approved budgets and in accordance with applicable laws and regulations.
• Assist the Regional Manager in the preparation of the property budget and its execution through effective marketing, retention, expense control, and administration.
• Approver for purchasing of supplies and services within company policy parameters.
• Coordinate and negotiate short-term contracts and jobs.
• Obtain quotations for supplies and services as required within company policy parameters.
• Oversee property contracts ensuring performance and completion of work, including dedicated janitorial and security personnel.
• Update security Post Orders as required and circulate to appropriate team members.
• Review and approve invoices for payment in concert with company policy.
• Conduct scheduled and impromptu inspections of the Property.
• Conduct weekly vacant suite inspections.
• Manage and mitigate risk, responsible for incident reporting.
• Work in cooperation with the Construction and Services teams to successfully complete various projects, including, but not limited to, capital improvement projects, conducting daily inspections.
  
• Enforcement of the Residential Tenancies Act and the Tenancy Agreement when residents are in breach, including initiation of civil action if required.
• Ensure operations records, files and documentation are maintained accurately and timely and in accordance with established procedures.
• Ensure that the Fire Safety Plan is kept up to date, and that stated safety protocols are executed.
• Take the lead role on-site in emergency situations.
• Liaise with retail and office property management in this mixed-use property to ensure smooth operations between the two areas and cooperative management of any shared facilities or amenities.
• Other duties as required and assigned by the leadership team.

Leasing

• Oversee and make recommendations on pricing and incentive strategies to clients that align with market conditions and the approved leasing plan.
• Monitor the leasing process, work with the Leasing Manager to analyze leasing reports and ensure reporting is accurate and up to date in real-time.
• Ensure effective advertising strategies are in place to drive sufficient traffic to the property to meet business objectives.
• Approve leasing commissions and bonuses.
• Review weak applications recommended by the Leasing Manager and render a decision to approve or deny them.
• Monitor the lease renewal process, negotiate renewals with residents, make recommendations for deviation of rent increase amounts if warranted.

Customer Service

• Employ excellent customer service and conflict resolution strategies when communicating with residents.
• Practice excellent resident relations through working with team leads to ensure resident concerns and complaints are dealt with in a timely and professional manner.
• Monitor resident touch-point follow-up and feedback, taking service-recovery action if warranted.
• Oversee community communications, ensuring professionalism and consistency in messaging.
• Participate in community events, as appropriate.

Human Resources

• Motivate, coach and supervise staff using pulse-point performance management.
• Oversee day-to-day operational activities, quality and efficiency of work and cohesive handoff of responsibilities among the property teams.
• Schedule staff shifts and ensure adequate coverage for vacation absences.
• Oversee and assist in the training of direct reports.
• Ensure all teams are appropriately staffed and trained.
• Monitor activity and services provided by the Resident Services team.
• Monitor activity and services provided by the Maintenance team.
• Monitor activity and services provided by the Leasing team.
• Schedule and facilitate regularly scheduled staff meetings.

Direct Reports:

• Resident Experience Manager
• Service Manager
• Leasing Manager
• Janitorial and Security (maybe contracted)

Qualifications

• Education - Combination of 5 years experience in a supervisory leadership role having responsibility for achieving key business metrics with relevant post-secondary education in business administration, hospitality and/or real estate education preferred. High school diploma supplemented with related post-secondary education, hospitality and/or customer service education. Thorough understanding of the Alberta Residential Tenancies Act, Ministerial Regulations and related legislation. ARM preferred. Licensed Real Estate Associate in the Province of Alberta an asset.
• Experience – Minimum of 5 years experience in the residential property management industry and/or management level experience in the hospitality industry experience preferred. Minimum of 5 years demonstrated success in a supervisory leadership role, leading multi-faceted teams.
• Relationship/Leadership Skills - able to develop and sustain cooperative working relationships with team members, senior management, contractors, residents and the public; self-motivated, professional and flexible; able to motivate, empower and coach/counsel team members in the achievement of performance goals; professional phone manner; mature and self-motivated team player with good conflict- resolution skills; committed to personal growth and integrity aligned with company objectives; ability to exercise confidentiality.
• Organizational/Multi-Task Skills – Ability to allocate one's time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities and adapt to new ideas and constant changes; results-oriented, detail-oriented and accurate.
• Communication Skills – Ability to effectively communicate with a diverse range of individuals with varying cultural backgrounds. Effective presentation and influencing skills, with the ability to communicate logical arguments to support business cases and decision-making. Excellent writing skills, able to communicate messages to varying audiences. Able to deliver messages and facilitate difficult conversations with diplomacy and tact.
• Decision-Making Skills – Ability to resolve problems using facts and sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change.
• Availability - Flexibility to work month-end, regardless of weekend or statutory holiday status. Willing to be available for after-hours callouts in emergency or unavoidable situations.
• Computer Skills - Proficient in a variety of computer software packages, including Microsoft Office and property management/accounting programs, with preference given to Yardi experience.
• Police Clearance – A criminal verification check is required for employment.

What We Offer

• Opportunities to develop and grow in your career, along with competitive pay and benefits
• Team-oriented colleagues who share the same core values around collaboration, alignment and integrity, with a strong spirit of collegiality
• Strong focus on client relationships
• Growing company with offices and properties across Canada
  
• A commitment to strengthen the communities where we operate
  

How to Apply

If you have the skills, qualifications and expertise, and want to join our growing team, please submit your resume, cover letter and salary expectations using the following job posting link: or visit the Careers page on our website

This job description is a summary of the key position requirements and is not a comprehensive listing. Additional responsibilities, duties and skills may be required for the position.

Salary for this position will be commensurate with the candidate's experience.

Incomplete applications will not be considered. Posting will remain open until a suitable candidate is found.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.