Technical Support Specialist
2 months ago
Are you a new grad from a technical program? An experienced job seeker looking for a new and exciting opportunity? Or someone with a passion for technology and experience in troubleshooting? Then join Xplore's growing team of Technical Support Specialists in our Woodstock, NB office
Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued.
We offer:
• Pays additional $3.00/hour Bilingual Premium (French/English)
• Bonus incentive opportunities up to $2,800 annually
• Excellent company benefits including health and dental
• Matched participation in group RRSP
• Strong focus on internal promotion, career path development and training
• Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email
• Providing an excellent customer experience by interacting with customers in a courteous, knowledgeable and professional manner.
• Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
• Documenting and prioritizing trouble tickets and technical issues on customer accounts
• Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements
• Completion of post-secondary education in a related field (or equivalent level of experience)
• Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
• Previous customer service experience is an asset
• Strong computer and troubleshooting skills with the ability to analyze and solve problems
• Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset
• Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms
• Self-motivated and driven with good time management and organizational skills
• Ability to follow guidelines and strong attention to detail
• Ability to prioritize and multi-task while adapting in a fast-paced work environment
• Bilingualism is an asset (French/English)
#XploreJobs
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
Company Overview:Xplore Inc. is Canada's fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
-
Technical Support Specialist
2 weeks ago
Woodstock, Ontario, Canada Xplornet Full timeAbout the RoleXplore is seeking a highly skilled Technical Support Specialist to join our team in Woodstock, NB. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesAdvanced technical troubleshooting with customers to resolve concerns related to...
-
Technical Support Specialist
2 weeks ago
Woodstock, Ontario, Canada Xplornet Full timeAbout the RoleXplore is seeking a highly skilled Technical Support Specialist to join our team in Woodstock, NB. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesAdvanced technical troubleshooting with customers to resolve concerns related to...
-
Technical Support Expert
2 weeks ago
Woodstock, Ontario, Canada Xplore Inc. Full timeAbout the RoleXplore Inc. is seeking a highly skilled Technical Support Specialist to join our team in Woodstock, NB. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers.Key ResponsibilitiesProvide technical support to customers via phone, email, and in-personTroubleshoot and resolve technical...
-
Technical Support Expert
2 weeks ago
Woodstock, Ontario, Canada Xplore Inc. Full timeAbout the RoleXplore Inc. is seeking a highly skilled Technical Support Specialist to join our team in Woodstock, NB. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers.Key ResponsibilitiesProvide technical support to customers via phone, email, and in-personTroubleshoot and resolve technical...
-
Technical Support Specialist
3 weeks ago
Woodstock, Ontario, Canada Xplore Full timeAbout the RoleXplore is seeking a highly skilled Technical Support Specialist to join our team in Woodstock, NB. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Key ResponsibilitiesAdvanced technical troubleshooting with customers to resolve concerns related to...
-
Technical Support Supervisor
3 days ago
Woodstock, Ontario, Canada Forvan Technology Services Full timeJob Title: Technical Support SupervisorWe are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for leading a team of technical support analysts and providing technical support to our clients.Job Summary:The Technical Support Supervisor will be...
-
Technical Support Supervisor
3 days ago
Woodstock, Ontario, Canada Forvan Technology Services Full timeJob Title: Technical Support SupervisorWe are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for leading a team of technical support analysts and providing technical support to our clients.Job Summary:The Technical Support Supervisor will be...
-
Technical Support Supervisor
2 days ago
Woodstock, Ontario, Canada Forvan Technology Services Full timeJob Title: Technical Support SupervisorWe are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for leading a team of technical support analysts and providing technical support to our clients.Job Summary:The Technical Support Supervisor will be...
-
Technical Support Supervisor
1 day ago
Woodstock, Ontario, Canada Forvan Technology Services Full timeJob Title: Technical Support SupervisorWe are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for leading a team of technical support analysts and providing technical support to our clients.Job Summary:The Technical Support Supervisor will be...
-
Technical Support Manager
5 days ago
Woodstock, Ontario, Canada Forvan Technology Services Full timeJob Title: Head of Technical SupportWe are seeking a highly skilled and experienced Head of Technical Support to join our team at Forvan Technology Services.About the Role:The Head of Technical Support will be responsible for leading our technical support team, providing expert guidance and support to our clients, and ensuring the delivery of high-quality...
-
Technical Support Manager
5 days ago
Woodstock, Ontario, Canada Forvan Technology Services Full timeJob Title: Head of Technical SupportWe are seeking a highly skilled and experienced Head of Technical Support to join our team at Forvan Technology Services.About the Role:The Head of Technical Support will be responsible for leading our technical support team, providing expert guidance and support to our clients, and ensuring the delivery of high-quality...
-
Technical Support Supervisor
1 week ago
Woodstock, Ontario, Canada Forvan Technology Services Full time{"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and leading a team of technical support analysts. If you have a passion...
-
Technical Support Supervisor
1 week ago
Woodstock, Ontario, Canada Forvan Technology Services Full time{"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and leading a team of technical support analysts. If you have a passion...
-
Technical Support Supervisor
1 week ago
Woodstock, Ontario, Canada Forvan Technology Services Full time{"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and leading a team of technical support analysts. If you have a passion...
-
Technical Support Supervisor
1 week ago
Woodstock, Ontario, Canada Forvan Technology Services Full time{"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and leading a team of technical support analysts. If you have a passion...
-
Technical Support Supervisor
1 week ago
Woodstock, Ontario, Canada Forvan Technology Services Full time{"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and leading a team of technical support analysts. If you have a passion...
-
Technical Support Supervisor
1 week ago
Woodstock, Ontario, Canada Forvan Technology Services Full time{"h2": "Job Summary", "p": "We are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients, troubleshooting complex technical issues, and leading a team of technical support analysts. If you have a passion...
-
Technical Support Supervisor
1 week ago
Woodstock, Ontario, Canada Forvan Technology Services Full timeJob Title: Technical Support SupervisorWe are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients and ensuring that their computer systems and networks are running smoothly.Key Responsibilities:Provide...
-
Technical Support Supervisor
1 week ago
Woodstock, Ontario, Canada Forvan Technology Services Full timeJob Title: Technical Support SupervisorWe are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients and ensuring that their computer systems and networks are running smoothly.Key Responsibilities:Provide...
-
Technical Support Manager
3 days ago
Woodstock, Ontario, Canada Forvan Technology Services Full timeJob Title: Technical Support SupervisorWe are seeking a highly skilled Technical Support Supervisor to join our team at Forvan Technology Services. As a Technical Support Supervisor, you will be responsible for providing technical support to our clients and ensuring that their computer systems and networks are running smoothly.Key Responsibilities:Provide...