Technical Writer

1 week ago

Mississauga, Ontario, Canada Cedric Millar Full time
Technical Writer

Cedric Millar Integrated Solutions is a leading provider of integrated supply chain management solutions to manufacturers and shippers across Canada and the US. We are a team of ethical and hard-working professionals passionate about delivering best-in-class supply chain solutions.

About the Role

We are seeking a skilled Technical Writer to join our team. As a Technical Writer, you will play a crucial role in bridging the gap between business needs and technical solutions, focusing on generating high-quality technical documents, user manuals, and API documentation.

Key Responsibilities
  • Develop and maintain comprehensive technical documentation, including system architecture, workflows, and integration processes.
  • Create and update user manuals, business requirements documents, functional specifications that explain system functionalities, procedures, and best practices.
  • Write clear and precise API documentation, including endpoint descriptions, request/response formats, and usage examples.
  • Document EDI processes, standards, and protocols, including data exchange formats and integration points.
  • Develop detailed test cases to validate system functionality and compliance with specifications.
  • Collaborate with developers, project managers, and subject matter experts to gather information and ensure documentation accuracy.
  • Translate complex technical concepts into accessible documentation for both technical and non-technical audiences.
  • Regularly review and update documentation to reflect changes in systems, processes, and technologies.
  • Ensure all documentation meets company standards for quality, accuracy, and consistency.
Requirements
  • Bachelor's degree or higher in Computer Science, Information Systems, Supply Chain Management, or a related field.
  • Proven experience as a Technical Writer with a strong portfolio of technical documents, user manuals, and API documentation.
  • In-depth knowledge of the supply chain industry, including logistics, procurement, and inventory management.
  • Proficiency in Azure cloud services, SQL databases, EDI standards, and API documentation.
  • Strong documentation skills with the ability to create clear and concise technical documents, user manuals, and API guides.
  • Excellent communication skills, with the ability to translate complex technical concepts into user-friendly documentation.
  • Experience in developing and documenting test cases to validate system functionality and integration.
What We Offer
  • An ethical and fair environment that is inclusive, high energy, and best in class.
  • Training and a structured Onboarding to ensure you are set up to succeed.
  • Leadership, coaching, and mentorship towards a rewarding career in Supply Chain.
  • The ability to participate in cross-functional initiatives that will allow you to grow professionally and personally.
  • Competitive overall compensation package that includes paid time off, full benefits, and bonuses.
  • An ongoing communication framework with senior leaders and company ownership.
  • A deep understanding of how your role supports the company's strategy, and how the company's strategy supports you.

Cedric Millar is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, color, ethnic origin, language, citizenship, religion, gender identity, sexual orientation, age, family status, disability, physical and/or mental handicap, or financial ability.

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