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Inside Sales Representative
2 months ago
We're a dynamic organization dedicated to protecting people, property, and the planet. Our portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.
As we continue to grow, we're looking for top talent to join our team and lead the charge in revolutionizing industrial safety. Our goal is to ensure every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come.
Our MissionWe're committed to providing innovative safety solutions that meet the evolving needs of our customers. Our team is passionate about making a positive impact and driving excellence in everything we do.
The RoleAs an Inside Sales Representative, you'll play a key role in supporting our outside sales team across the USA and Canada. Your responsibilities will include handling incoming customer calls, managing spare parts sales, and increasing rental revenue by optimizing fleet usage.
You'll also support online chat inquiries, assist with the Order-to-Shipment process, and work with Technical Support, Engineering, and Sales to ensure customers receive accurate product documentation. Your role involves organizing and executing projects to achieve clear, successful outcomes.
What You'll Do- Receive all incoming customer calls and provide feedback on customer questions and requests.
- Handle simple quotes requests from established distributors received via incoming phone calls and website leads.
- Manage incoming leads, via phone or website, in SalesForce to capture all pertinent information.
- Handle customer claims, warranty requests, or concerns, working together with Sales, Technical Support, Engineering, Operations, and Administration.
- Quote all spare parts and consumable requests, ensuring the correct parts are offered and offering complementary parts to improve the spare stock of customers.
- Evaluate spare part demand and prepare bundles and offers to increase sales.
- Handle rental inquiries, ensuring customers have correct information about contract requirements.
- Monitor rental fleet and database to keep up to date, working with US warehouse for storage and repairs.
- Follow up with rental customers for monthly payments and return schedules.
- Support online chat for North America customers during working hours.
- Support Administration and Operations to contact customers during shipment process to assure all information is received and products are shipped as per the shipping plan.
- Manage products standard documentation database to ensure the latest and correct versions are available to accompany all quotes.
- Send customers their order acknowledgements and shipping confirmations.
- Order entry in ERP system for value stream orders.
- Provide support to regional sales managers when they travel or are on PTO.
- Miscellaneous administrative duties in support of sales, office, and technical-related objectives.
To ensure your success from day one in this role, Justrite requires the following qualifications at a minimum:
- Ability to travel up to 15%.
- Bachelor's degree in marketing or related business administration from an accredited educational institution.
- Minimum four years' experience in marketing, business administration, or related field.
- Functional and working experience with Adobe Creative Suite of products, e.g., InDesign.
Additional qualifications that could help you succeed even further in this role include:
- Project management – must work on cross-functional environment to drive projects, create and prioritize related tasks, manage multiple obligations, and meet deadlines while under pressure.
- Problem-solving and organization – ability to assimilate information and potentially conflicting ideas into coherent and logical outcomes.
- Technical aptitude – experience in translating and communicating complex technical topics to execute actions with easy-to-understand benefits.
- Communication – excellent written and verbal communication skills – experience in creating, composing, writing, and editing materials.
- Business acumen – possess insight to larger business goals and objectives and understand how the role fits into overall strategy.
- Sense for good design based on industry best practices; maintain brand standards.
- Ability to work in both a team environment and independently, with limited direction, when necessary, to achieve objectives.
- Leadership – collaborate team of marketing contributors, commercial team members, operations, and engineering, and others as part of cross-functional teams.
- Flexibility – be able to improvise and adjust to shifting priorities; positive 'can-do' attitude.
Our benefits package at Justrite Safety Group is designed to be the best in the industry, offering everything you need to support your career and personal well-being. You'll receive a competitive salary paired with an extensive benefits package that includes comprehensive medical, dental, and vision coverage.
We understand the importance of work-life balance, so we offer flexible hours and remote work options, giving you the freedom to manage your time effectively. These options vary depending on the specific roles and business needs.
Your financial future is secure with our 401K plan, complete with a company match, and you're protected with company-paid short and long-term disability insurance. To ensure you're at your best, we also offer generous paid time off, personal days, and a robust employee wellness program that supports your overall health and happiness.
Why Choose Justrite Safety Group?As a leading name in the safety industry, Justrite provides a platform where you can collaborate with some of the best professionals in the field, learning from experts and contributing to cutting-edge solutions. The company's commitment to excellence and innovation ensures that you'll be part of a team that is making a real impact.
With a strong focus on career advancement, Justrite empowers its employees to thrive both personally and professionally, making it an ideal workplace for those looking to grow their careers in a meaningful and rewarding environment.
