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Customer Service Coordinator
3 months ago
Role Objective:
To provide comprehensive administrative support to the Customer Care Department at Head Office
Primary Responsibilities and Essential Functions:
- Overseeing all incoming and outgoing communications, including emails, phone calls, reports, and internal correspondence
- Filing important documents, such as reports, meeting notes, emails, and letters
- Keeping the Pre-Delivery Inspection calendar up-to-date, including scheduling and rescheduling as needed
- Assisting with research and creating reports on various topics based on the needs of the Director.
- Keeping important information and documents organized physically, and electronically
- Maintaining a high degree of discretion and confidentiality
- Provide general support to the Director of Customer Care
- Have a strong knowledge of Microsoft Office applications, Excel, Word, Outlook, etc.
- Producing and managing service work orders
- Entering enrollments into the Tarion BuilderLink network
PREFFERED SKILLS AND QUALIFICATIONS:
- Exceptional attention to detail
- Excellent communication and interpersonal skills – spoken and written
- Ability to create reports or spreadsheets
- Time management
- Ability to learn quickly
- Ability to handle sensitive information with discretion
- Basic computer and office equipment skills
- Experience using Newstar operating system an asset
- Ability to handle escalated customer communicationsKnowledge/Skills/Competencies:Education/Training: Graduate with a diploma or degree in Business Administration or similar work experience
Experience:
Minimum of 5 years' experience in administration, scheduling, coordination and/or customer service.
