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Sommelier and Server
3 months ago
If you have strong confidence, pay attention to detail, continually educate yourself in the field and thrive in a 'Fine Dining' environment, we would like to hear from you.
Job Requirements:
- Serve as a brand ambassador for Baan Lao, committed to providing an exceptional customer experience.
- Create a pleasant, welcoming, and respectful environment for all guests.
- Ensure efficient and personalized customer service by engaging with customers and ensuring their satisfaction.
- Be extremely knowledgeable about every menu item and able to convey a meaningful description for all guest inquiries.
- Guiding guests through available food & beverage (wine/spirits) options, assisting with selections and pairings.
- Accurately record and relay all food and drink orders.
- Work diligently with our maître d' and/or management team to immediately address all guest concerns.
- Properly manage the flow of each meal for an optimum guest experience.
- Familiarize yourself with the requests of Return Guests and Special Attention guests, to better serve them on the floor and look for opportunities to exceed their expectations.
- Lead by example and be a pro-active member of our serving staff.
- Control monthly inventory and weekly ordering, assisting in creating, meeting and exceeding all restaurant wine & spirit financial goals and helping to analyze, review, and follow up on these monthly results.
- Create and execute tastings and training seminars for the service team, and guests, as directed by management.
- Regular team, supervisor, and food & beverage meetings.
- Support the service team and floor manager while on shift.
- Ensure the highest quality standards are met for service, cleanliness and food presentation.
- Coordinate with chefs and bartenders, providing clarification when needed.
- Collaborate with the kitchen staff to coordinate food and beverage orders.
- A thorough knowledge of wine, BC wines and Old World wines, a must.
- Extensive knowledge of different types of alcoholic beverages, cocktail recipes, and mixology techniques.
- Keen interest and knowledge in Tea's is an asset
- Continued education and research on new products within the food & beverage industry.
- Must be able to tend bar and mix cocktails.
- Prepare and serve a wide range of alcoholic and non-alcoholic beverages.
- Maintain cleanliness & organization of storage areas such as fridges, storage room and kitchen.
- Create unique and innovative drink recipes that meet customer preferences.
- Assist with the planning, organization, direction, and control of Wine & Spirit offerings.
- Stocking, product rotation & quality control for all food & beverage outlets.
- Handle cash transactions accurately and efficiently.
- Set tables, adhering to brand standards.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Able to function within, and contribute to, a team environment.
- Detail oriented.
- Excellent communication skills.
- Excellent memory for names and faces.
- Exceptional customer service, good interpersonal skills and communication.
- Experience with a restaurant POS software platform.
- Familiarity with POS systems for order processing.
- Formal training in Hospitality is an asset.
- Math skills for measuring ingredients and handling cash transactions.
- Must have legible handwriting.
- Outstanding interpersonal skills.
- Passionate about creating a positive environment for guests and staff.
- Strong customer service skills with the ability to interact with diverse clientele.
- Time management skills to ensure efficient service during peak hours.
- Adhere to all safety and health regulations.
- Comply with all federal, provincial and municipal laws.
- Follow all safety and sanitation policies.
Our ideal candidate will embody 'Fine Dining culture', while still being committed to the art of hospitality and pursuit of excellence.
Qualifications:
- WSET Certification (with previous work experience as a 'Fine Dining' Sommelier)
- High school diploma is (required)
- Authorization to work in Canada (required)
- Serving It Right Certification (required)
- Minimum 2 years work experience in 'Fine Dining'
- 2+ years of server experience in 'Fine Dining' establishment.
- Previous Thai food restaurant experience is preferred.
- Understanding of FoodSafe and liquor law regulations.
Matters to be discussed during Interview:
- Wage
- Health Benefits
- Transportation Subsidy
- Employment Duration
