Manager - Client Services
3 weeks ago
Our Client is a unique Toronto based company where the hospitality and legal industry intersect. With the high stress of legal proceedings, our client goes the extra mile to arrange facilities and holistic services to help take the edge off the experience. Working with legal staff, our client successfully delivers a unique experience to the mediation and arbitration processes. With rapid expansion in their site, our client is looking for an Operational leader who can be the eyes and ears between the stakeholders, the clients, and the operational staff team.
The role of the Manager - Client Services will play a critical role in ensuring the onsite and virtual operations team delivers an amazing client experience while managing and ensuring all proceeding logistics. Your enthusiasm for exceeding client expectations will reinforce the exceptional reputation of Arbitration Place as a world-class Arbitration Centre where hospitality, technology, and legal expertise meet. You will be responsible for hiring, leading, managing, and maintaining a professional operations team to effectively manage workload and volume to successfully deliver in-person, hybrid, and virtual proceedings. You will consistently monitor, analyze, and report on the operational budget, staff utilization, resourcing, and cost of sales results. You will be working in a fast-paced environment where you will be entrusted with multi-tasking with your team to prioritize tasks.
This unique position requires someone forward-thinking and has a strong desire to constantly exceed client expectations while juggling multiple priorities.
As Manager - Client Services you will lead supplier negotiations, budgeting, purchasing, and putting efficient workflows in place to maximize a company's productivity and performance. You will develop long-term operational strategies, working closely with senior management to meet company objectives. Managing a team of 6-10 staff, the Manager role is for someone who knows how to roll up their sleeves to bridge front-office experience with back-office efficiency. Working with vendors & negotiating with suppliers you will be able to manage relationships but be firm to deliverables. You will be responsible for appropriate resourcing and managing bookings with external vendors and third-party contractors including AV suppliers, court reporters, transcriptionists, interpreters, and videographers. You will lean on your broad experience in logistics to assure that every last detail of multiple, concurrent proceedings are thoroughly planned, resourced, and executed. You will have sound experience running the operations of an office team and facility and you will showcase your food costing experience in leading the in-house catering program for our clients. Your technological acumen will successfully manager the day-to-day relationship with our information technology provider to appropriately support company operations. Your modeling and mentoring will foster and grow a highly positive, professional, respectful, and mature team culture ensuring our clients' experience is exceptional.
The Ideal Candidate will bring an amazing background in logistics in a professional services delivery environment or complex, concurrent event planning. Coming from a hospitality or business program would be fantastic and you will have an opportunity to showcase your strong communication skills and relationship-building competencies. You will bring 5+ years of experience, demonstrating progressive growth to leading and managing a team and coordinating office operations. Experience multiple concurrent, high-stakes events while bringing client service expertise is highly desirable. If you have worked as a concierge, a facility or event manager with a hospitality background (specifically working with food & beverage vendors.) and want to take your skills to a different type of role, we want to hear from you. Utmost professionalism and multi-tasking skills, along with creativity to think outside the box is needed.
What will make you stand out:
5-10 years of combined experience in logistics and/or complex concurrent event management and/or management of a professional service delivery team for high-value guests
Background in high-paced, high-volume operations logistics preferably with experience in information technology (IT) or audio-visual in a legal or professional services business or a similar field
Proven experience delivering an exceptional client experience internally and externally
Stellar communication and professionalism required
Must be willing to work on-site as this position requires extensive coordination and management
Savvy at meeting tight deadlines while pulling together resources and holding people accountable to deliverables and timelines
If you are in the downtown Toronto area and looking for a role that will bring you back on-site and working with a team, we have an awesome organization for you. Contact us at to discuss how you can join this fantastic group.
-
Local Contract Nurse RN Case Manager
6 days ago
Toronto, Ontario, Canada HealthEcareers - Client Full timeJob Title: Local Contract Nurse RN Case ManagerJob Summary: HealthEcareers - Client is seeking a skilled and experienced Registered Nurse (RN) to fill a contract case management position. As a case manager, you will be responsible for coordinating patient care and services to ensure optimal health outcomes.Key Responsibilities:Case Management: Develop and...
-
Local Contract Nurse RN Case Manager
7 days ago
Toronto, Ontario, Canada HealthEcareers - Client Full timeJob Title: Local Contract Nurse RN Case ManagerJob Summary: HealthEcareers - Client is seeking a skilled and experienced Registered Nurse (RN) to fill a contract case management position. As a case manager, you will be responsible for coordinating patient care and services to ensure optimal health outcomes.Key Responsibilities:Case Management: Develop and...
-
Client Service Manager
1 week ago
Toronto, Ontario, Canada State Street Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Service Manager to join our team at State Street. As a Client Service Manager, you will be responsible for managing client relationships and ensuring a high level of client satisfaction.Key ResponsibilitiesManage a portfolio of clients, providing exceptional service and support to meet...
-
Client Service Manager
6 days ago
Toronto, Ontario, Canada State Street Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Service Manager to join our team at State Street. As a Client Service Manager, you will be responsible for managing client relationships and ensuring a high level of client satisfaction.Key ResponsibilitiesManage a portfolio of clients, providing exceptional service and support to meet...
-
Client Service Manager
3 days ago
Toronto, Ontario, Canada State Street Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Service Manager to join our team at State Street. As a Client Service Manager, you will be responsible for managing client relationships and ensuring a high level of client satisfaction.Key ResponsibilitiesManage a portfolio of clients, providing exceptional service and support to meet...
-
Client Service Manager
2 days ago
Toronto, Ontario, Canada State Street Full timeAbout the RoleWe are seeking a highly skilled and experienced Client Service Manager to join our team at State Street. As a Client Service Manager, you will be responsible for managing client relationships and ensuring a high level of client satisfaction.Key ResponsibilitiesManage a portfolio of clients, providing exceptional service and support to meet...
-
Client Services Manager
4 weeks ago
Toronto, Ontario, Canada Ogilvy Full timeCLIENT SERVICES MANAGER Position Overview As a Client Services Manager, you will act as the primary liaison between the agency and our valued mid-tier clients. Your role is crucial in ensuring that our clients receive exceptional service and that their needs are met with precision. You will collaborate closely with senior management to drive operational...
-
Client Service Manager
3 days ago
Toronto, Ontario, Canada Acosta Full timeAbout the RoleWe are seeking a highly skilled Client Service Manager to join our team at Acosta. As a Client Service Manager, you will be responsible for managing client relationships and driving business growth.Key ResponsibilitiesRevenue Growth: Develop and implement strategies to increase revenue with existing clients and secure new business...
-
Client Service Manager
3 days ago
Toronto, Ontario, Canada Acosta Full timeAbout the RoleWe are seeking a highly skilled Client Service Manager to join our team at Acosta. As a Client Service Manager, you will be responsible for managing client relationships and driving business growth.Key ResponsibilitiesRevenue Growth: Develop and implement strategies to increase revenue with existing clients and secure new business...
-
Client Services Manager
4 weeks ago
Toronto, Ontario, Canada Ogilvy Full timeCLIENT SERVICES MANAGER Position Overview As a Client Services Manager, you will act as the primary liaison between the agency and our mid-tier clientele. Your role is pivotal in ensuring seamless operations, superior service delivery, and effective financial oversight for our clients. You will collaborate closely with account leadership to drive...
-
Client Services Manager
4 weeks ago
Toronto, Ontario, Canada Jolera Full timeAbout Us Jolera stands as a prominent and successful privately-owned global provider of IT Security and Solutions. Within the Jolera framework, you will be part of a dynamic, high-performance environment that emphasizes innovation, continuous learning, and professional growth. Our organization is committed to fostering ongoing training and development,...
-
Client Services Manager
4 weeks ago
Toronto, Ontario, Canada Junction Collective Full timeAbout the Role: Junction Collective, a distinguished independent strategic and creative agency, is in search of a Client Services Manager to enhance their Account Management team. This pivotal role will involve assisting the Account Director in overseeing the daily management of client relationships and project execution for significant agency...
-
Client Services Manager
4 weeks ago
Toronto, Ontario, Canada Junction Collective Full timeAbout Junction Collective: We are a distinguished and fully independent strategic and creative agency dedicated to delivering exceptional results for our clients.Position Overview: We are currently seeking a Client Services Manager to enhance our Account Management team. This role will involve collaborating closely with the Account Director to oversee the...
-
Client Service Manager
1 week ago
Toronto, Ontario, Canada Ogilvy Full timeJob SummaryWe are seeking a highly skilled and experienced Account Director to join our team at Ogilvy. As an Account Director, you will be responsible for leading our client relationships and delivering exceptional results.Key ResponsibilitiesDevelop and implement effective strategies to drive business growth and client satisfactionLead cross-functional...
-
Client Service Manager
6 days ago
Toronto, Ontario, Canada Ogilvy Full timeJob SummaryWe are seeking a highly skilled and experienced Account Director to join our team at Ogilvy. As an Account Director, you will be responsible for leading our client relationships and delivering exceptional results.Key ResponsibilitiesDevelop and implement effective strategies to drive business growth and client satisfactionLead cross-functional...
-
Client Service Manager
5 hours ago
Toronto, Ontario, Canada ONTARIO CAMERA CORP. Full timeJob Title: Client Service SupervisorWe are seeking a highly skilled Client Service Supervisor to join our team at ONTARIO CAMERA CORP. in a permanent full-time position.Job Summary:The Client Service Supervisor will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and preparing and...
-
Client Service Manager
3 hours ago
Toronto, Ontario, Canada ONTARIO CAMERA CORP. Full timeJob Title: Client Service SupervisorWe are seeking a highly skilled Client Service Supervisor to join our team at ONTARIO CAMERA CORP. in a permanent full-time position.Job Summary:The Client Service Supervisor will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and preparing and...
-
Client Relationship Manager
4 weeks ago
Toronto, Ontario, Canada Amazon Web Services Canada, Inc. Full timeBecome a part of the AWS Sales, Marketing, and Global Services teamWe are in search of a proficient Client Relationship Manager to enhance our footprint in the Public Sector Financial Services domain across Canada. If you possess a blend of commercial insight, public sector experience, and technical knowledge, this position is ideal for you.As the Client...
-
Client Services Operations Manager
4 weeks ago
Toronto, Ontario, Canada State Street Full timePosition OverviewState Street offers asset owners and asset managers access to crucial financial insights and tools necessary for effective investment strategies. Our services range from core custody, accounting, fund administration, shareholder recordkeeping, and performance, to comprehensive operational solutions and servicing for alternative assets such...
-
Client Service Manager
1 week ago
Toronto, Ontario, Canada Ogilvy Full timeJob SummaryWe are seeking a highly skilled and experienced Account Director to join our team at Ogilvy. As an Account Director, you will be responsible for leading and managing client relationships, developing and implementing strategic plans, and driving business growth.Key ResponsibilitiesDevelop and maintain strong relationships with clients,...
