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Senior Workplace Experience Specialist

3 months ago

Montreal, Quebec, Canada Zendesk Full time
Job Description

Senior Workplace Experience Specialist

Zendesk is looking for a professional and accountable Senior Workplace Experience Specialist to join our rapidly expanding Workplace Experience Team. We're the department that keeps day-to-day life running smoothly for Zendesk's employees and we have a lot of fun along the way


About you:

You are an experienced and organized multi-tasker who thrives in a busy, energetic workplace environment. Above all, you love helping others and are willing to pitch in whenever and wherever you are needed. You're flexible, can readily adapt to any situation, and are excited to roll up your sleeves and be an integral part of a dynamic workplace and company

You're an excellent communicator, comfortable interacting with all levels of employees, management, and third-party vendors. You are detail focused and have impeccable judgment. You always lead with "yes" but are comfortable saying "no" to requests that don't fit team / company goals. You're sensitive to employees' needs and the needs of the company and your team. You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem, but that's OK; last-minute requests don't faze you

Primary Responsibilities:

  • Manage the front desk and ticketing system, providing a high level of customer service.
  • Welcome visitors and deliver an extraordinary guest experience to all employees in-office.
  • Process incoming and outgoing packages and mail.
  • Liaise with vendors and landlords as needed.
  • Coordinate vendor management including assisting in procurement process and performance management.
  • Manage event programs for the office.
  • Maintain and coordinate cleanliness and safety of assigned building(s) and areas, kitchens, equipment, and plants.
  • Maintain Workplace Experience master documents. spreadsheets, calendars, and floor plans.
  • Lead internal communications on up-to-date building events, maintenance, safety, and other issues.
  • Assist and coordinate all safety (regional: EH&S) matters relating to the workplace.
  • Manage the food and beverage program.
  • Assist Regional Workplace Experience Manager with office moves, projects and office.
  • Perform other duties and special projects as requested.

Requirements:

  • Minimum of 2-4 years' experience in Facilities/Office Coordination/Management.
  • Excellent communication skills across employees at all levels within the organization
  • Demonstrated project management skills
  • Strong computer skills including experience with Google Suite
  • Familiarity with building operations (lighting, air conditioning, flooring, etc.)
  • Demonstrated ability to handle multiple tasks with little or no supervision
  • Advanced problem solving skills
  • Positive attitude; grace under pressure
  • Organized, punctual and accountable
  • Event Planning skills

Preferred Skills/Qualifications:

  • Academic qualification in relevant discipline, degree / diploma preferred.
  • Experience with light furniture assembly (cabinets, shelving, etc.).
  • Experience with Building Management Systems and access control S2 software
  • Member of professional Facilities Management association

Hours:

  • Mon-Fri, 8:00am-5:00pm; overtime sometimes required

Zendesk est à la recherche d'un Senior Workplace Experience Specialist, professionnel et responsable, pour rejoindre notre équipe d'expérience sur le lieu de travail en pleine expansion. Nous sommes le département qui veille à ce que la vie quotidienne des employés de Zendesk se déroule sans heurts et nous nous amusons beaucoup en cours de route

A propos de vous :

Vous êtes un multi-tâches expérimenté et organisé qui s'épanouit dans un environnement de travail animé et énergique. Par-dessus tout, vous aimez aider les autres et êtes prêt à apporter votre contribution en tout temps et en tout lieu. Vous êtes flexible, capable de vous adapter à n'importe quelle situation et enthousiaste à l'idée de retrousser vos manches et de faire partie intégrante d'un lieu de travail et d'une entreprise dynamiques

Vous êtes un excellent communicateur, à l'aise pour interagir avec tous les niveaux d'employés, la direction et les fournisseurs tiers. Vous avez le souci du détail et un jugement irréprochable. Vous commencez toujours par dire "oui", mais n'hésitez pas à dire "non" aux demandes qui ne correspondent pas aux objectifs de l'équipe ou de l'entreprise. Vous êtes sensible aux besoins des employés et aux besoins de l'entreprise et de votre équipe. Vous savez que pour fournir un excellent service à la clientèle, il faut parfois tout laisser tomber pour résoudre un problème inattendu, mais ce n'est pas grave ; les demandes de dernière minute ne vous dérangent pas

Principales responsabilités :

Gérer la réception et le système de billetterie, en fournissant un niveau élevé de service à la clientèle.
Accueillir les visiteurs et offrir une expérience extraordinaire à tous les employés du bureau.
Traiter les colis et le courrier entrants et sortants.
Assurer la liaison avec les fournisseurs et les propriétaires, le cas échéant.
Coordonner la gestion des fournisseurs, notamment en contribuant au processus d'approvisionnement et à la gestion des performances.
Gérer les programmes d'événements pour le bureau.
Maintenir et coordonner la propreté et la sécurité des bâtiments et des zones assignés, des cuisines, de l'équipement et des plantes.
Tenir à jour les documents principaux de l'expérience du lieu de travail, les feuilles de calcul, les calendriers et les plans d'étage.
Diriger les communications internes sur les événements, l'entretien, la sécurité et d'autres questions concernant les bâtiments.
Assister et coordonner toutes les questions de sécurité (régionale : EH&S) relatives au lieu de travail.
Gérer le programme de restauration.
Assister le Regional Workplace Experience Manager pour les déménagements, les projets et les bureaux.
Effectuer d'autres tâches et projets spéciaux sur demande.

Exigences :

Minimum de 2 à 4 ans d'expérience dans la coordination/gestion des installations/bureaux.
Excellentes aptitudes à la communication avec les employés à tous les niveaux de l'organisation.
Compétences avérées en matière de gestion de projets
Solides compétences informatiques, y compris une expérience avec Google Suite
Connaissance de l'exploitation des bâtiments (éclairage, climatisation, revêtements de sol, etc.)
Capacité avérée à gérer des tâches multiples avec peu ou pas de supervision
Compétences avancées en matière de résolution de problèmes
Attitude positive ; grâce sous pression
Organisé, ponctuel et responsable
Compétences en matière de planification d'événements

Compétences/qualifications souhaitées :

Qualification académique dans une discipline pertinente, diplôme de préférence.
Expérience de l'assemblage de meubles légers (armoires, étagères, etc.).
Expérience des systèmes de gestion des bâtiments et des logiciels de contrôle d'accès S2.
Membre d'une association professionnelle de Facilities Management

Horaires :

Du lundi au vendredi, de 8h00 à 17h00 ; des heures supplémentaires sont parfois nécessaires.

#LI-SM12

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.