Sales Executive

3 weeks ago

Toronto, Ontario, Canada Silver Hotel Group Full time

Welcome to Union Hotel, an independent and boutique space offering distinctive hospitality in the heart of downtown Toronto. We're committed to rethinking the guest experience, breaking from convention, and offering something fun and memorable. Union Hotel puts hospitality at the forefront and intertwines the best of local throughout our rooms, artwork, decor, and food/beverage offerings.

We're a hidden gem in plain sight.

What we are looking for

Union Hotel is currently seeking a Sales Executive to join our team.

We seek to find Team Members who have a natural inclination towards going above and beyond, and who believe that small gestures can go a long, long way.

We pride ourselves on delivering a unique experience to every Guest because we understand that every Guest is unique.

The Sales Executive executes the sales strategy to ensure that occupancy, average daily rate, extended stay, and market share goals are achieved. The Sales Executive will be required to perform general administrative duties, including but not limited to, proposals, contracts, guest emails, internal sales department administration, and compiling/updating reports as needed.

You'll fit in and stand out if you have the below skills/capabilities:

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related.
  • 1 year experience managing events would be an asset.
  • Proven experience maintaining guest/client relationships.
  • Demonstrated ability to interact in a team environment with several divisions/departments.
  • Excellent communication skills (written, verbal, listening.
  • Strong computer skills, with knowledge of Microsoft Office and Hotel Property Management Systems, is an asset.
  • Organized, results-orientated, proven time management skills and ability to work under pressure.
  • Thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members.
  • Interacts/Communicates with guests, the public, and hotel teams. Speaks confidently in public and facilitates presentations.
  • Available to work varying shifts (morning, afternoon, some evening, and weekends may be required), and overtime as required.


Just some of the reasons you'll love being part of Union Hotel:

  • Reward programs, travel incentives, and exploration credits that make us stand out from the crowd.
  • Walking distance from Union Station, you will love working in the heart and soul of the city.
  • Advocates for the independent thinker, Union Hotel strives to lift up our team members through professional development, mentorship, leadership training and educational support.
  • Recognition, awards and leadership training will support unlimited career potential and opportunities to grow and shine.
  • A warm environment where diversity is valued, and individual aspirations are fulfilled.

Key Responsibilities

Your role will be responsible for maintaining relationships and increasing business levels with existing accounts and actively prospecting and securing new social, corporate group and event business. Are you the one for Union Hotel?

  • Perform general office duties to support Sales & Administration of the Hotel (e.g., filing, sending emails, typing, faxing, copying)
  • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, BEO)
  • Assist with daily reports, month-end reports, pick up reports, tasks reports related to sales production.
  • Assist the Sales Managers with preparation for site tours, collateral requirements. In addition, always ensure the adequacy of sales-related equipment or material are always available.
  • Promptly handle phone enquiries to provide immediate attention to customer needs.
  • Assist the Hotel with amenities and VIP group clients (upgrades, gifts, etc...) visiting our guest rooms as well as our meeting space and takes an active role in creating personalized attention that follows the Hotel's guest service vision.
  • Mange all contracted room blocks only and handle all logistics pertaining to the group rooms block.
  • Engage and keep managers up to date on the group, performance, changes, etc.
  • Provide billing and after sales support to guests following the event tenure at the hotel and ensures to respond to complaints from customers when needed.

If you are an experienced events planner with a passion for hospitality, creativity and contributing to creating memorable guest experiences, we invite you apply with your resume and cover.

The Serious Stuff

Union Hotel is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

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