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Retail Business Manager

2 months ago

Greater Toronto Area, Canada Acosta Full time


Retail Business Manager

Retail Business Manager

The Retail Business Manager is a key client service position responsible for all aspects of day-to-day client management and business growth.

Key Responsibilities:
  • Drive revenue growth and margin delivery
  • Ensure client satisfaction and retention
  • Develop and implement Retail programs and services that deliver results
Core Responsibilities:
  • Drive growth with existing clients and foster new business opportunities
  • Identify and drive key initiatives that deliver mutually beneficial results for Acosta and clients
  • Partner with the Syndicated Retail sales team and Internal Operations leaders to develop action-oriented Retail strategies
  • Outline data reporting requirements, analyze business results, and report key insights to shape future strategy
  • Manage communication between clients and Retail teams
  • Monitor and communicate with key stakeholders on new product introductions, programming changes, training initiatives, and special needs
  • Respond to and resolve issues in a timely manner, balancing customer satisfaction, quality, and relevance
  • Seek out and share best practices
  • Support new business development and other duties as assigned
Experience Requirements:
  • 3+ years of account management or operation/management experience in a broker environment or any similar combination of education and experience
  • Excellent relationship building skills and proven success in relationship building and management
  • Initiative-taker with outstanding organizational skills and strong abilities to multitask and prioritize
  • Experience developing, tracking, and monitoring cross-functional processes (requiring a proficiency in Excel)
  • Experience in anticipating client needs and developing solutions
  • Experience in Grocery or Walmart preferred
  • Bilingual in English and French preferred but not required
ACOSTA Values:
  • People Minded: Must show dignity and respect to all people
  • Integrity: Must exemplify the highest degree of ethical behavior
  • Results Oriented: Must show passion, pride, and commitment to succeed
  • Trust: Must be honest, sincere, and confident
  • Teamwork: Must build trusting relationships
  • Innovation: Must progress through a combination of creativity, common sense, and vision
  • Balance: Must maintain an optimistic attitude and keep perspective on what is important in life
About Us:

Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada.

We offer flexible services that maximize efficiency.

Acosta has the talent and technology to build data-, reach-, and relationship-driven strategies to execute those strategies, and the tools to monitor, track, and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries are committed to providing accommodations for persons with disabilities.