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Manager Operations

2 months ago

Cornwall, Canada Walmart Canada Full time

Job Summary:
Direct and oversee daily operations of a Distribution Centre, ensuring customer quality, productivity, and delivery commitments are met.

Job Description:
This position is responsible for directing a group of Team Leaders in the fulfillment of daily Distribution Centre (DC) operations. Develops, communicates, and ensures the effective implementation of operational procedures in the following areas: receiving, order-filling and shipping. Oversees all daily work activities to ensure customer quality, productivity, service and delivery commitments are met.

Key Responsibilities:
• Plans and monitors daily operations to ensure they are carried out in a productive, safe, and cost-efficient manner.
• Establishes area-specific standard operating procedures (SOPs) and processes and ensures department employees are adequately trained in their proper execution.
• Sets and communicates departmental objectives. Provides direction, support, and coaching to Team Leaders in the fulfillment of their responsibilities and the accomplishment of objectives.
• Monitors and analyzes daily productivity reports, key performance indicators (KPIs), and employee productivity reports. Devises action plans as appropriate to address any areas of substandard performance.
• Works closely with on-site Human Resources department to address employee performance issues in accordance with policies.
• Reviews and audits current budget expenditures for cost savings or efficiency opportunities. Reviews staffing schedules and allocation of resources to ensure levels are consistent with budget forecasts.
• Attends and/or conducts planning meetings, taskforces, and workgroups with other Area Managers/other DCs to review common issues and identify opportunities for improvement. Facilitates a variety of departmental and operational meetings to ensure open two-way communication.
• Makes recommendations for process improvements in operational procedures, productivity standards, staff planning and allocation, working conditions and use of equipment in order to increase efficiency of department.

Minimum Qualifications:
• Age - 18 or older

Preferred Qualifications:
• Walmart will accommodate the disability-related needs of applicants and associates as required by law.