Hotel Housekeeping Manager

12 hours ago

Cornwall, Canada Manager Full time

Job Title: Housekeeping Manager

Location: Super 8 by Wyndham Cornwall

Job Type: Full-Time

Job Summary: The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department, ensuring that the hotel's cleanliness and maintenance standards are met. This role involves managing a team of housekeeping staff, coordinating tasks, and maintaining high levels of guest satisfaction through impeccable service.

Key Responsibilities:

  • Team Management: Recruit, train, and supervise housekeeping staff. Conduct performance evaluations and provide ongoing coaching and development.
  • Operational Oversight: Schedule and assign daily tasks to housekeeping staff to ensure efficient workflow and coverage of all areas.
  • Quality Control: Inspect rooms, public areas, and back-of-house spaces to ensure cleanliness and adherence to hotel standards. Address any issues promptly.
  • Inventory Management: Maintain inventory of cleaning supplies and equipment, ensuring adequate stock levels. Order supplies as needed and manage budgets.
  • Guest Relations: Address guest requests and concerns related to housekeeping services. Ensure prompt and courteous service to enhance guest satisfaction.
  • Policy Enforcement: Implement and enforce housekeeping policies and procedures, including safety and sanitation standards.
  • Collaboration: Work closely with other departments, such as front desk and maintenance, to coordinate services and resolve issues.
  • Reporting: Prepare reports on housekeeping operations, including staff performance, inventory usage, and maintenance needs.

Qualifications:

  • Previous experience: In hotel housekeeping or related field is a plus, with supervisory experience preferred.
  • Leadership skills: Strong leadership and team management skills.
  • Attention to detail: Excellent attention to detail and organizational skills.
  • Task management: Ability to handle multiple tasks and prioritize effectively.
  • Software proficiency: Proficient in using housekeeping management software and standard office applications (MS Excel).
  • Communication skills: Strong communication and interpersonal skills.
  • Reliability: Dependable, reliable, trustworthy.

Working Conditions: Must be flexible to work various shifts, including weekends and holidays. Rural setting, transportation required, no bus service to hotel.

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