Operations Manager

6 months ago

Cornwall, Canada Saturn Logistics Full time

**SATURN LOGISTICS IS A WORLD-CLASS COMPANY, AND WE VALUE WORLD-CLASS PEOPLE.**

At Saturn, we receive, wash, repair, and ship our lumber-based pallets to hundreds of retail locations for you to be able to have what you want, when you want it, while maintaining the utmost quality standards. We are quite literally the start and end of the supply chain process, and you can be too, by joining our team.

We move products for one of the best-known and leading brands in the supply-chain industry. We’ve made a commitment to building strong teams and an exceptional work environment with a focus on safety and continuous improvement so our team members can achieve exceptional results together. Together, we can do great things.

We offer a supportive work environment where our team members are given the tools and training they need to learn, grow, and succeed. You'll also get a great workout in our warehouse because we work hard, while focusing on ergonomics and safety first.

Saturn Logistics offers everything you want in a new job opportunity: safe, reliable jobs; competitive pay and benefits; paid, on-the-job training; paid vacation; and opportunities for advancement

**Role Purpose / Position Summary**
To maximize the performance of the site by directing the daily, weekly, and monthly activities; providing leadership, motivation, training and development of the operations staff; executing against customer requirements and achieving operational performance. To make Saturn the customer’s _provider of choice_ and a great place to work.

**Key Accountabilities / Primary Duties & Responsibilities**:

- **Customer**_
- Execute customer/vendor contract requirements and identify accessorial activity.
- Ensure necessary documentation and communication with customer.
- Utilize the site inventory management system to ensure:

- Management of cycle counting/adjustment/rotation programs
- Productivity and space utilization (efficient product placement, etc.)
- Accuracy (to floor and customer book)
- Identify opportunities for technology enhancements of the site inventory management system.
- **Associate Management**_
- Manage activities to ensure a safe, secure, clean and fair work environment for associates.
- Set clear performance expectations and ensure individual accountability.
- Implement partner performance reviews, individual development plans and succession plans as needed.
- Ensure compliance to the routines outlined in the site interaction matrix and standard operating procedures SOPs.
- Ensure company policies are communicated, administered, and enforced (i.e., accounting, operational, safety, regulatory, and administrative).
- Participate in managing turnover among hourly and supervisory staff consistent with the site turnover objectives.
- Ensure associates and supervisory staff have proper access to the necessary tools to perform their assigned duties and manage the availability and maintenance of those tools.

**Processes**
- Operate within the agreed budget (p&l) for the site (allocation of overtime, purchasing, etc.)
- Coordinate the collection of performance measurements consistent with customer, vendor, and Exel (balanced scorecard) contractual requirements.
- Understand process performance versus target objectives, identify reasons for variance, communicate results and implement necessary changes.
- Ensure daily/weekly workload planning and volume forecasting routines are accomplished (i.e., staffing, equipment, space).
- Identify and implement continuous improvement initiatives.
- Execute workshop action plans, projects, and best practices with regards to sharing/implementation.
- Perform other duties as assigned.
- **People Management Responsibilities**_
- _**Recruitment and Selection**:_determine labor needs; understand and use the Company’s interviewing process and tools; implement on boarding (Passport orientation, etc.).
- _**Managing & Rewarding Performance**:_set clear performance expectations (Passport, Performance Management Process); provide regular feedback and reviews; resolve team conflicts; encourage a positive and safe environment; use coaching and corrective action for underperformance; understand and use voluntary/involuntary termination processes.
- _**Training & Development**:_understand and coach others on processes, tools and standards (SOP’s); ensure training requirements are met; identify and address skill gaps; discuss career interests.
- _**Communication & Engagement**:_communicate site, company, and other pertinent information to team (pre shift, one on one, etc.); share customer and Relay information on regular basis.

Here’s what’s in it for you
- A great, family-like environment
- An organized facility with an engaged team
- Continuous development opportunities
- Medical, dental, and optical health coverage
- Employee and Family Assistance Program (EFAP)
- Retirement/Pension Savings Program with employer match options
- Tuition and continuous learning reimbursement

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