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Client Care and Sales Coordinator

2 months ago

Mount Forest, Ontario, Canada WS Audiology Americas Full time
Job Title: Client Care Coordinator

Join HearCanada's team as a Client Care Coordinator and play a vital role in delivering exceptional client service in our busy hearing clinics.

About HearCanada:

HearCanada is part of the WSAudiology group, a world-class team of hearing care professionals dedicated to providing Wonderful Sound for All. With a passion for delivering exceptional client experiences, our teams strive to provide relevant and meaningful solutions to clients with hearing health issues.

About the Role:

The Client Care Coordinator will be responsible for ensuring clients' needs are met in a timely manner, maintaining a well-organized appointment schedule, and recognizing and capitalizing on sales opportunities within the clinic.

Key Responsibilities:
  • Client interactions and communications: Manage inbound and outbound calls, return messages, and perform proactive recalls to clients.
  • Schedule appointments and maintain calendars: Manage scheduling for clinicians by scheduling client appointments and entering appointment blocks.
  • Client file documentation: Maintain client documentation virtually within the EMR system and physically within files.
  • Order supplies: Maintain shopping lists and order clinical supplies and office supplies from preferred vendors.
  • Community-based marketing: Participate in marketing events to increase brand-awareness in the local area.
  • Process payments and in-clinic financials: Answer client questions about payments and payment options, process insurance direct-billing, and handle cash payments.
  • Maintain a clean and safe office environment: Perform sanitation and sterilization of equipment and surfaces within the clinic.
  • Assist clinicians and customers with devices: Handle hearing aids and perform basic cleanings and troubleshooting of devices.
  • Ongoing training and development: Participate in ongoing HearCanada training and learning opportunities.
Requirements:
  • Secondary school diploma (or equivalency) is required; courses and/or some post-secondary education in a related field is a definite asset.
  • 2+ years of experience in a customer-facing administrative or retail sales role is required; experience in a clinic or high-volume retail office environment would be an asset.
  • Experience in dealing with vulnerable populations, healthcare, or geriatric customers is a definite asset.
  • Comfortability in handling hearing devices, including those worn by clients.
  • A valid driver's license and access to a vehicle is strongly preferred for some local event/marketing-related travel.
  • Customer-centric attitude: you strive to deliver exceptional customer service and have a sound understanding of how customer satisfaction directly impacts success and growth in a retail clinic setting.
  • Technical acumen and comfortability in adopting and leveraging new tools and software; experience with MS Office Suite is required and scheduling software is a definite asset.
  • Effective oral and written communication skills.
  • Strong multi-tasking, organization, and time-management skills.
What's in it for you?
  • Attractive compensation package with profit-sharing opportunities.
  • Benefits starting on your first day.
  • RRSP program + employer matching.
  • Educational Assistance and Health & Wellness programs.
  • Mentorship and professional development opportunities.
  • Employee discounts and friends and family discounts for qualifying hearing care needs.
HearCanada's Commitment:

HearCanada is committed to fair and accessible employment practices and welcomes and encourages applications from candidates with disabilities.