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Program Coordinator, Hospice

4 months ago

Whitby, Canada VON Canada Full time

Requisition Details:

Employment Status: Permanent, Full Time (1.0 FTE)
Program Name: Hospice Services
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On-Call: No
Job Summary:

The Program Coordinator, Palliative Care Volunteer Program is responsible for carrying out the day-to-day operations of a Hospice Palliative Care Volunteer and Day Hospice Program serving Durham Region.

Key Responsibilities:
  • Acts as a resource for the site with the implementation, maintenance and day-to-day operation of 1:1, group and virtual care solutions required by VON for service delivery.
  • Troubleshoot and support inquiries from community members, clients and volunteers about the Hospice and Bereavement programs.
  • Provide set up and training to new and existing Hospice Services volunteers.
  • Providing coaching, mentoring and opportunities for debriefing with volunteers on an ongoing basis.
  • Performs client assessments and determine suitability and eligibility for programs offered through Hospice Services.
  • Maintain training materials for program administration.
  • Perform resource and system navigation to make appropriate external referrals to partners/community resources.
  • Create and maintain meaningful community relationships related to the hospice and bereavement field.
  • Maintain an awareness of VON policies and procedures as they apply to applications.
  • Ensures the provision of cost-effective client services and programs.
  • Assesses clients for service needs, monitors service delivery and contributes to the development, evaluation and promotion of the program.
  • Develops and implements program plans to meet department needs.
  • Manages volunteers and staff within the program, taking the lead in volunteer orientation, training nd in-services within the framework of VON Quality Management standards.
  • Maintains regular engagement with clients and other health partners to ensure programs meet community needs.
  • Functions as a primary support contact between clients, health professionals, community support and internal team members.
  • Tracks and reports the result of program plans and team efforts on a timely basis to the relevant supervisor and internal stakeholders.
  • Supports financial accountability within assigned programs by maintaining program budgets.
  • Creates and prepares financial and statistical trending reports VON and funder obligations and for program analysis.
  • Completes Disaster and Emergency Drills according to VON Disaster & Emergency program/policy.
  • Plans and participates in multi-disciplinary meetings as required.
  • Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.
  • Participates in health and safety training including WHMIS and applies this knowledge in the workplace.
  • Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents.
External and Internal Relationships:
  • Timely communication and follow up with clients, and community partners/professionals as required.
  • Timely communication and follow up with internal staff
Education, Designations and Experience:
  • Post Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.
  • 2-3 years of related experience in community and health-based care.
  • 1-2 years of experience in program planning and evaluation is an asset.
  • Experience in volunteer administration an asset.
  • Experience or understanding of the not-for-profit healthcare environment is an asset.
Skill Requirements:
  • Strong knowledge of education, facilitation and proficiency in training groups and/or individuals.
  • Completion of Fundamentals of Hospice Palliative Care required (training provided).
  • Experience in hospice palliative and/or grief and bereavement care is preferred.
  • Experience with client/family and environmental risk assessments.
  • Education in Thanatology/grief and bereavement care is preferred.
  • Strong aptitude in navigating challenging conversations with clients and volunteers.
  • High level of accuracy and attention to detail.
  • Demonstrated commitment to working in an environment with high confidentiality and discretion.
  • Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.
  • Excellent oral and written communication skills.
  • Able to work both independently and within a team.
  • Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines.
  • Ability to problem solve and adjust to rapidly changing priorities in a deadline.
  • Proficiency in Windows OS and MS Office Suite programs.
Other:
  • Must have personal vehicle and possess both a current driver's license and proof of vehicle insurance.
  • A current and original copy of a satisfactory Criminal Records Check is required.
  • A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
  • Ability to speak French is an asset in French Designated areas.

Work Conditions and Physical Capabilities: Attention to detail; Lift and carry using appropriate lifting techniques; Bend, push, pull, grip, reach, kneel, crouch using good body mechanics; Walk, sit, stand, climb stairs; Hand movements.