Psw Program Scheduler

3 weeks ago

Whitby, Canada Community Care Durham Full time

**Full-Time PSW Program Scheduler**

Reporting to the Program Supervisor, the Personal Support Worker (PSW) Program Schedulers work collaboratively to support the day-to-day provision of client services. This includes coordinating the schedules to fill just in time gaps such as vacation and time off requests, absenteeism gaps, client not seen not found and additional hours of service requests.

Responsibilities include but are not limited to:

- Coordinating schedules for clients and staff
- Scheduling PSW staff - may including mastering of schedules in accordance with the _Employment Standards Act_
- Communicating new assignments and/or schedule changes to Personal Support Worker staff and clients
- Identifying and addressing scheduling issues (i.e. call ins, no shows etc.)
- Providing support and assistance with problem solving to team members
- Documenting and reporting as required to Supervisor and/or Care Coordinator
- Entering all scheduling data into computer system in a timely manner and ensuring that data is accurate and complete
- Providing scheduling back up support to after-hours staff as needed
- Providing support to staff and clients as needed
- Maintaining confidentiality of client, personnel, and agency operations

**Qualifications required**:

- Post-Secondary Diploma in Office Administration or Medical Administration, or a combination of education and experience
- One (1) year experience in office administration
- Two (2) years’ experience in scheduling staff
- Strong customer service skills
- Strong interpersonal, communication and organizational skills
- Good working knowledge of the principles of community support services including community, mental health and gerontology, volunteer management
- Must work every other weekend on rotation
- Ability to work between the hours of 7 am and 11 pm
- Satisfactory Police Vulnerable Sector Check or Enhanced Police Information Check
- Sensitivity to adults with needs related to aging, physical and/or mental health
- Must work in a safe manner and promote the health and safety of all staff, volunteers, clients and the community as outlined within CCD policies

**Compensation**:Starting at $37,000 annually; three (3) weeks’ vacation per year of work (pro-rated to hours worked); 9 paid (including stat) holidays; health, insurance and pension benefits when eligible.
- Pay will be commensurate based on education and experience

**Salary**: From $37,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2024-02-20

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