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Change Management Lead

2 months ago

Markham Ontario, York region, Canada Infotek Consulting Inc. Full time

We are looking for a Lead Change Manager for a 6 months contract with high possibility of extension. Role is hybrid with 3 days a week on site in Markham.


This position will be responsible for managing the change required to assist highly-skilled medical professionals adapt to a new online order entry and workflow. Working with the project and medical teams, this would include strategies and plans for communication, orientation, training and change adaption.

• Design, develop, implement and manage change deliverables that will enable impacted users to successfully transition from the current state to the future state of the advanced clinical system implementation

• Support impacted staff and leaders in their change efforts to maximize change adoption

• Develop change management plans including communications, training, engagement and change reinforcement

• Coach sponsors and leaders on effective sponsorship and change leadership

• Assess and monitor change adoption and behavior shifts

• Ensure plans are in place for the orientation and training of end-users

• Collaborate to develop go-live plan for user support

• Ensure patient safety and end-user impact are considered when implementing workflow and process changes.

• Provide progress reporting to the project manager, sponsoring committee and others as appropriate.

• Prepare reports and presentations as required for leadership, and committees.

• Continuously scanning the environment for ideas, best practices and emerging trends linked to managing change.

MUST HAVE;

• STRONG change impact assessment experience

• Understands how to work with non-technical stakeholders, preferably healthcare professionals

• Experienced with large-scale organization change efforts, organizational change with the implementation of new systems

• PROSCI

Soft skills:

• Superior communications and people skills, negotiation skills

• Working with executives, stakeholders, project sponsors

• Productive in a rapid and high-paced environment of multiple teams with competing deadlines

• Ability to work both as a team member and independently in a professional manner is essential