Operations Manager, Student Transportation London

4 weeks ago

London Ontario KZ, Middlesex, Canada Transdev Ontario Manitoba Full time

Voyago is hiring a dynamic and highly effective Operations Manager for our Student Transportation division in London, Ontario.

Your Role:
Reporting directly to the General Manager, the Operations Manager is responsible for the daily operations of the Student Transportation Division. This role will manage and oversee compliance of the Key Performance Indicators while influencing customer satisfaction, increasing revenue of the division and overseeing operational effectiveness and quality. The successful candidate will be an important contact for management in key accounts and therefore a high degree of diplomacy and tact will be required.

Operations

  • Manage efficient vehicle utilization, minimize deadhead
  • Ensure compliance with contract
  • Direct activities related to dispatching, routing, and tracking transportation
  • Plan, organize and manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements
  • Implement schedule and policy changes
  • Oversee effective school year start-up and shut-down
  • Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives
  • Work with Health & Safety team, in cooperation with government agencies, to conduct investigations in order to determine causes of transportation accidents and incidents, to improve safety procedures
  • Follow up on all manners of progressive discipline
  • Oversee and report on KPI's for schools and charters, deficiency lists and any customer satisfaction survey
  • Ensure proper levels of employees by working with the Talent Acquisition team to attract new candidates
  • Plan and facilitate safety meetings and bi-annual driver's meetings
  • Monitor spending and oversee divisional budget to ensure all expenses are consistent and in-line with approved budgets
  • Oversee payroll administration
  • Mentor, motivate and resolve conflict management.
Customer Service
  • You will be the main point of contact for daily operations
  • You are integral in the quoting of new business and will ensure compliance to contracts
  • You will oversee daily operation's communication re: STS portal information, maintenance of process, validity of data within the dispatch system
  • You will act as an ambassador for Voyago on and off company property and increase Voyago's visibility within the community by participating in company sponsored events
  • You will create and build strong customer relationships
Reporting
  • You are responsible for KPI's for both schools and charters
  • You will oversee and report on customer satisfaction survey
Drivers
  • You will ensure your division maintains the proper levels of employee and work with the Talent Acquisition team to attract new candidates
  • You will manage deficiency list
  • You will facilitate safety meetings
  • You will help plan and facilitate bi-annual driver's meetings
Finance
  • You will monitor spending and oversee divisional budget to ensure all expenses are consistent and in-line with approved budgets
  • You are responsible to oversee payroll administration.
Other
  • You will always act as an ambassador for Voyago Transdev on and off company property
  • You will help increase Voyago's Transdev's visibility within the community by participating in company sponsored events
Requirements
Your Profile
  • You possess a University or Post Secondary Degree or Equivalent
  • You have minimum 3 years experience in a supervisory/management role in operations environment
  • Your experience in Student Transportation, Medical Transport or Transportation is preferred but not mandatory
  • You have the ability to obtain a B class License
  • You possess a Clean Drivers Abstract and clear Criminal Record Search with Vulnerable Sector Search
  • You have excellent verbal and written communication skills
  • You have previous experience working in a dynamic, high demand work environment with specific deadlines, where the role required handling and maintenance of confidential and sensitive materials
  • You have advanced skills in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook) as well as Adobe Acrobat
  • You have the ability to participate in and facilitate group meetings
  • You are willing to participate in education upgrading as required
  • You possess proven financial acumen
  • You have the ability to travel within Ontario
  • You have a strong business acumen and ability to clearly and succinctly communicate ideas
  • You are a natural people leader who is driven to ensure others are successful (Employees and Customers)
  • You demonstrate professional written and oral communication as well as impressive interpersonal skills
Benefits
The perks:
  • We offer free licence upgrade
  • We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
  • We are an Award Winning company
  • As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
  • We focus on innovation and sustainable environmental initiatives
  • We support the development, work-life balance and well-being of our employees
  • We build a supportive corporate culture that encourages diversity and enables our people to flourish
  • We enable our employees to have a positive social impact by deploying sustainable mobility solutions
  • We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to providing accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.

#J-18808-Ljbffr

  • Branch Manager

    4 weeks ago

    London, Ontario, K5Z, Middlesex, Canada Noramco Full time

    Branch Manager - LondonStatut: Régulier, Temps pleinEmplacement: London, OntarioDescription Du Poste: Reporting to the Business Centre Manager, the Branch Manager will work and oversee operations at the Business center(s).Key Accountabilities:Works strategically, collaboratively and cooperatively with Noramco’s Telecom and Utility Managers to ensure best...

  • Co-op Engineering Student, Transportation

    4 weeks ago

    London, Ontario, K5Z, Middlesex, Canada R.V. Anderson Associates Limited Full time

    Co-op Engineering Student Transportation Location: 2001 Sheppard Ave E suite 300, North York, ON M2J 4Z8, Canada Req #504 Wednesday, June 26, 2024 Your difference is the difference. Do you love to develop and share great ideas? Do you believe your insights can drive people forward? Do you appreciate working with others and building on mutual successes?...

  • Occasional Teachers

    4 weeks ago

    London, Ontario, K5Z, Middlesex, Canada London District Catholic School Board Full time

    The London District Catholic School Board has a reputation for excellence, with more than 3,800 employees working together to educate approximately 25,000 students at 43 elementary schools, 9 secondary schools and St. Patrick Adult and Continuing Education within Middlesex, Oxford and Elgin counties, including the cities of London, St. Thomas, Strathroy and...

  • Need Technician in London

    1 month ago

    London, Ontario, K5Z, Middlesex, Canada Garnerstores Full time

    Hiring Appliance Repair Technicians in London OntarioAppliance Repair Expert Corp is looking for experienced licensed appliance repair technicians in London Ontario! We offer great pay plans, ongoing education, and opportunities for advancement!License is a must.Joining Appliance Repair Experts means bringing aspirations to life! We know what quality means...

  • Intermediate / Senior Project Manager, Municipal Engineer - London

    4 weeks ago

    London, Ontario, K5Z, Middlesex, Canada R.V. Anderson Associates Limited Full time

    Intermediate / Senior Project Manager, Municipal Engineer - London557 Southdale Rd E Suite 200, London, ON N6E 1A2, CanadaReq #569Thursday, May 16, 2024Your difference is the differenceDo you love to develop and share great ideas? Do you believe your insights can drive people forward? Do you appreciate working with others and building on mutual successes?...

  • Senior Project Manager – Municipal Transportation

    1 month ago

    London, Ontario, K5Z, Middlesex, Canada On The Spot Entertainment Full time

    Location: London, ONSector: TransportationCompany DescriptionWelcome to a place where people are at the heart of everything we do.Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you’ll find a place where you’ll have many opportunities to learn and develop while working on engaging projects.We are a firm 100%...

  • Manager, Communications

    1 month ago

    London, Ontario, K5Z, Middlesex, Canada St. Joseph's Health Care, London Full time

    CARING FOR THE BODY, MIND & SPIRIT SINCE 1869Manager, Communications & Public Affairs - 1 positionCommunications & Public AffairsParkwood Institute Mental Health Care - London, ONFull TimeSalary Range: $56.67 - $66.67 /hourSt. Joseph's Health Care, London is seeking a dynamic Manager, Communication and Public Affairs, to provide strategic leadership and...

  • Project Manager, Land

    4 weeks ago

    London, Ontario, K5Z, Middlesex, Canada Fuze HR Full time

    We are currently seeking a Project Manager, Land & Site Development – London. MUST HAVE TO APPLY: Diploma or Degree in Civil Engineering Minimum 8 years in a project management C.E.T. or P.Eng. Understanding of the Site Plan review process RESPONSIBILITY Responsible for the planning, executing and delivery of land and site development projects, ensuring...

  • Learning Developer- Indigenous Health

    3 weeks ago

    London, Ontario, K5Z, Middlesex, Canada London Health Sciences Centre Part time

    Job Description:Learning Developer - Indigenous Health from the Company London Health Sciences Centre. This job vacancy is located in Hybrid work in London, ON, Canada.This latest job opening is open to job seekers who have a Bachelor Degree.Job Responsibility:Posting PeriodOpen: August 20, 2024Deadline: September 2, 2024Non-UnionDepartment NameWho We...

  • Manager, Communications

    4 weeks ago

    London, Ontario, K5Z, Middlesex, Canada St. Joseph's Health Care London Full time

    Posting # 53607 - [ Non-Union ] Manager, Communications & Public Affairs - 1 position Communications & Public Affairs Parkwood Institute Mental Health Care - London, ON Full Time Salary Range: $56.67 - $66.67 /hour St. Joseph's Health Care, London is seeking a dynamic Manager, Communication and Public Affairs, to provide strategic leadership and...

  • Quality Control Analyst

    4 weeks ago

    London, Ontario, K5Z, Middlesex, Canada Randstad Canada Full time

    Are you a financial professional with previous experience in the banking/finance industry? Do you have previous experience handling KYC and AML activities? Are you looking for an opportunity to further develop your skills within the financial services industry? If so, we have an excellent opportunity for you! We are currently looking for a Quality Control...

  • Intermediate / Senior Project Manager, Municipal Engineer - London

    3 weeks ago

    London, Ontario, K5Z, Middlesex, Canada Accoravillage Full time

    Intermediate / Senior Project Manager, Municipal Engineer - LondonWednesday, August 21, 2024Your difference is the differenceDo you love to develop and share great ideas? Do you believe your insights can drive people forward? Do you appreciate working with others and building on mutual successes? Perfect. We do, too.As an employee-owned company, we foster a...

  • Clinical Extern Nurse

    4 weeks ago

    London, Ontario, K5Z, Middlesex, Canada London Health Sciences Centre Part time

    Posting Period Nursing Students - Come join team LHSC! At London Health Sciences Centre (LHSC), which consists of Victoria Hospital, University Hospital, and the Children’s Hospital, nothing is more important to us than our team of dedicated employees. LHSC focuses on creating and maintaining a workplace of choice, where our people are recognized and...

  • Store Supervisor | London Hyde Park

    4 weeks ago

    London, Ontario, K5Z, Middlesex, Canada Urban Barn Ltd. Full time

    Help people create homes they love. Join the Urban Barn team as a Full-time Store Supervisor at our London Hyde Park store in London, Ontario. With over 50 retail stores across the country, Urban Barn is a national retail chain offering high-quality furniture and home décor. We’re passionate about making our customers and our employees feel right at home....

  • Senior Project Manager – Municipal Transportation

    4 weeks ago

    London, Ontario, K5Z, Middlesex, Canada CIMA+ Full time

    Company DescriptionWelcome to a place where people are at the heart of everything we do. We welcome people with an inspiring vision and who seek stimulating challenges. At CIMA+, you’ll find a place where you’ll have many opportunities to learn and develop while working on engaging projects.We are a firm 100% owned by its employees and we value a...

  • Business Development Manager

    4 weeks ago

    London, Ontario, K5Z, Middlesex, Canada American Iron and Metal Full time

    Company Description Company Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our...

  • Business Development Manager

    4 weeks ago

    London, Ontario, K5Z, Middlesex, Canada American Iron & Metal Co Full time

    Full-timeCompany DescriptionCompany Description American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our...

  • Floral Merchandiser

    1 month ago

    London, Ontario, K5Z, Middlesex, Canada Brand Momentum Full time

    Merchandising Specialist – Flowers and Plants Fall Mums Program Brand Momentum is currently looking for a Merchandising Specialist to work independently at 4 retail locations for around 12 hours per week. 3 retail stores in London - 1 in St Thomas. Temporary contract from now to mid-September. You are an experienced professional who has a strong work...

  • Financial Advisor

    4 weeks ago

    London, Ontario, K5Z, Middlesex, Canada MD Financial Management Full time

    Requisition ID: 200196 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. As a Financial Consultant you will contribute to the overall success of MD Wealth in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives....

  • Financial Advisor

    1 month ago

    London, Ontario, K5Z, Middlesex, Canada MD Full time

    Requisition ID: 200196Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As a Financial Consultant you will contribute to the overall success of MD Wealth in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives....