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Associate Administrator, Commercial Lines

3 months ago

Saskatchewan Canada, Canada HK Henderson Full time

THE ROLE

The Associate Administrator provides centralized administrative support to our production and service teams to allow a seamless execution of our Commercial Lines service strategy.

Associate Administrators are dedicated administrative professionals who can effectively manage their workflow around competing priorities and deliver consistent, high-quality results on schedule.

As a dedicated administrative professional, you are part of a dynamic team driven by curiosity. Your exceptional follow-through skills and meticulous attention to detail ensures a high level of client satisfaction and a commitment to consistently exceed expectations, resulting in outstanding experience for our clients.


WHAT YOU’LL DO:

• Most importantly, you will lead by example, live our values, and drive business relationships for

the company by providing exceptional customer service.

• Actively participate in cross-functional training and comprehensive job shadowing opportunities

for a fundamental understanding of insurance administrative functions.

• Provide support with tasks in data entry, invoicing, certificates, claims and policy administration.

• Generate applications/forms (e.g. SOV, Profits Worksheets etc.) as directed by the Account Manager.

• Liaise with Account Administrators and Account Managers to ensure accurate and updated

information into EPIC.

• Assist in updating premium comparisons and preparing renewal requests to clients 90 days in

advance as directed by Account Director.

• Document work related activities with the client, sets priorities and manages workflow to ensure

efficient, timely and accurate process of transactions and other responsibilities.

• Input and update claims and new client’s information into EPIC.

• Assist with processing of downloads and endorsements for the team.

• Refer all client inquiries to the appropriate individuals, division, or departments across the organization.

• Actively develop an increased knowledge of related insurance products and client needs.

• Other duties as required.


WHAT WE REQUIRE:

• Willing to obtain a Level 2 General Insurance License.

• Willing to invest time in training and obtaining insurance industry related professional designations such as CAIB.

• Ability to be a self-starter with strong written and oral communication skills as well as high follow through and strong organizational skills.

• A well-defined sense of diplomacy and business acumen with a focus on customer service and overall client experience.

• Skills in analysis, problem solving, critical thinking, decision making, teamwork, communication,

innovation, and adaptability.

• Proficiency in Microsoft Office.

• Experience with internal Broker Management Systems (EPIC) considered an asset