Tech Support
3 weeks ago
Position: Tech Support with Logistics Experience
Location: Waterloo, Canada (Hybrid)
Duration: Full Time
Overview:
This role combines technical support with hands-on logistics responsibilities. It is primarily focused on providing technical assistance for users of AR (Augmented Reality) devices, with a secondary focus on logistics support.
Key Responsibilities:
Technical Support (Primary Focus)
- Troubleshoot hardware and software issues for AR device users.
- Provide both remote and in-person technical support.
- Develop and maintain support documentation.
- Assist in creating diagnostic tools and scripts to improve troubleshooting processes.
- Logistics Support (Secondary Focus)
Logistics Support (Secondary Focus)
Waterloo (WAT) Location:
- Receive and process incoming packages.
- Manage the device loan library, ensuring devices are tracked and maintained properly.
- Distribute devices to users and handle returns.
Qualifications:
- Background in technical support, preferably with experience in AR or similar technology.
- Experience with logistics, inventory management, and equipment handling.
- Strong troubleshooting skills, along with an ability to develop support documentation.
- Ability to work independently and manage multiple responsibilities in a dynamic, fast-paced environment.
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