A/E Customer Success
2 weeks ago
La sélection à ce poste requiert une entrevue.
Promouvoir (principalement par téléphone) les services intérieurs de FedEx Canada auprès des « nouveaux » clients et des clients « existants » (priorité : le segment de revenu ou de potentiel moyen quotidien net de 25 $/75 $), le principal résultat à livrer étant l’atteinte d’objectifs de revenu (fixés et mesurés par FedEx) à l’intérieur d’un territoire.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Bachelor's Degree or Equivalent
Basic level of proficiency in MS Office: Excel, PowerPoint, Word and Outlook;
Knowledge of Internet/Intranet;
Thorough knowledge of FedEx features of service, billing systems, pricing structures, invoice adjustments, etc. preferred;
Solid understanding of FedEx systems/applications preferred;
Strong oral and written communication skills;
Demonstrated negotiation skills;
Strong interpersonal skills;
Demonstrated self motivation and ability to work independently
Ability to multi-task;
Commitment to task;
Overcomes objections/obstacles;
Demonstrated a track record of achieving results
Other- Incumbent(s) must remain in position for a minimum of 12 months
COMPÉTENCES ET APTITUDES REQUISES
Diplôme universitaire de premier cycle ou l'équivalent .
Deux ans d'expérience du contact client par téléphone et/ou de la vente par téléphone.
Maîtrise élémentaire de MS Office : Excel, PowerPoint, Word et Outlook
Connaissance de l'Internet/Intranet
Il est souhaitable de connaître à fond les modalités de service de FedEx, ses systèmes de facturation, ses tarifs, le redressement de factures, etc.
Bien comprendre les systèmes et applications informatiques de FedEx.
Maîtriser fortement la communication écrite et orale.
Avoir démontré sa maîtrise de la négociation.
Forte maîtrise des relations humaines.
Avoir démontré son autodiscipline et sa capacité de travailler de façon indépendante.
Pouvoir mener plusieurs tâches de front.
Dévouement à la tâche.
Savoir surmonter les objections et obstacles.
Avoir démontré sa capacité d’atteindre des résultats.
Qualifications Requises:
Transparence Salariale:
Salaire:
Détails Supplémentaires:
DÉNI DE RESPONSABILITÉ
Cette description de poste est de nature générale et ne vise ni à présenter un inventaire complet de toutes les fonctions, responsabilités et qualifications exigées des employés affectés au poste ni à être interprétée comme tel. Le titulaire de ce poste doit accomplir toutes les autres tâches pouvant lui être assignées ; doit être capable de réussir les tests et programmes de formation obligatoires ; doit être capable de fonctionner dans un environnement PC / Windows ; doit réussir toute formation récurrente et maintenir les accréditations annuelles nécessaires le cas échéant ; et travailler selon un horaire variable en fonction des besoins de l’entreprise. Le titulaire qui réside dans la province de Québec doit être bilingue (français et anglais). En plus des facteurs habituels faisant partie du processus de sélection, tout candidat à un poste exigeant la conduite d’un véhicule comme compétence de base doit posséder un permis de conduire valide (p. ex. de classe 5, G, ou 1 AZ) et un dossier de conduite affichant un maximum de deux infractions et / ou accidents au cours des 24 mois précédant la date de candidature. Les candidats feront en outre l’objet d’une évaluation basée sur l’examen approfondi :
- de leur dossier de conduite courant,
- des résultats de leur entrevue et
- des résultats de toute évaluation de leurs compétences de conducteur.
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