Customer Service Administrator

1 week ago

PointeClaire Quebec, Montréal, Canada Kelly Professional & Industrial Full time

Our client, a multinational corporation in the Automotive manufacturing industry located in Pointe Claire, QC is looking for an experienced Service Administrator. The ideal candidate should be knowledgeable about the mechanics of the cars. This is a full time 12 months contract with a possibility of extension.

**The working days and hours are Monday-Friday; 6am-3:30pm.


Job Summary:

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location.

Key Responsibilities:

Serves as the first point of contact with customers either on the phone or at the branch, developing

positive relationships with key customers.

Assesses customers needs and gathers pertinent information

Creates basic work orders in appropriate systems

Provides some status updates to customers, as requested

Qualifications and Competencies


Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Directs work - Providing direction, delegating, and removing obstacles to get work done.

Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

Instills trust - Gaining the confidence and trust of others through honesty, integrity, and

authenticity.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; documents results of troubleshooting in business systems to communicate what has

been done for payment and historical tracking.

Warranty Process - Analyzes customer issues to verify root cause of failure and associated

progressive damage using the company's published service information; files a claim in the

appropriate system using proper documentation and requirements to receive accurate settlement.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools;

Service Documentation - Creates and verifies customer, equipment and technical information;

captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.


Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Top 3 Skills you are looking for:

1.French and English fluent speaking

2. Diesel Engine knowledge

3.Attention to detail

**Additional Manager notes**

To be successful in this role the candidate will need to be Fluent in French and English. This role requires invoicing processing, quoting to clients, building customized invoices, and working with technicians. The ideal candidate will need to have Microsoft programs knowledge and computer skills along with great customer service skills. The role requires some flexing in and out with helping others as needed. Someone with technical advisor experience would be a bonus.


What Do We Offer You?

· Competitive base+ 4% weekly vacation pay

· Prompt weekly paychecks via direct deposit

· Free training and continuous learning opportunities via our Kelly Learning Center (online)


About Kelly Services

At Kelly, we believe in the strength of relationships rather than transactions. That's why we are committed to placing job seekers among the best employers in Canada and around the world. Our positions range from entry levels to manager levels on a temporary or permanent basis.

Job Types: Full-time, Contract

Pay: $30.00-$36.00 per hour

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