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Contact Center, Patch and Vulnerability QA

1 month ago

Toronto Ontario, Ontario, Canada Tata Consultancy Services Full time

About TCS

TCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to offer businesses a single window into industry-specific solutions. Our agile industry units have embedded capabilities to enable rapid responses that provide a competitive edge to our customers. This, coupled with a unique Global Network Delivery Model™ (GNDM™), is recognized as the current benchmark of excellence in technology deployment. We have made significant investments in digital technology, horizontal, and vertical platforms, allowing us to successfully serve our clients for over 50 years.

Required Skills:


• Experience in Quality Assurance testing - manual and automation testing.

• Domain experience in Contact Centre is preferred.

• Knowledge of testing Contact Centre applications such as Nuance, Verint, Aspect and Genesys application suites.

• Must have worked with HP-ALM and JIRA.

• Experience with Cyara or other IVR automation tools is preferred.

• Experience in working in Banking and Financial domain.

• Patch testing (MS, Linux, Vulnerabilities), Automation testing and Analysis, Defect Management, Test Designs, Requirement Analysis


Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource

Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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