Administrative Associate
4 weeks ago
Location: 333 Bay Street (in-clinic position)
Status: Regular Full Time 8:00-4:00 pm M-F
Job Description
The position of medical office administrative assistant is part of the medical office and administrative team. The selected candidate will be responsible for coordinating and completing administrative duties for the medical office team by facilitating high quality standards for the medical office services to support high levels of client care both in the clinic and for any subsequent communication.
Roles and Responsibilities
- Provide daily administrative support to the medical office and clinical team (physicians, nursing, chart prep, CSRs, transcription) to ensure efficient operation and flow of work
- Utilizes knowledge of medical terminology to exercise sound judgment or decision-making to provide secretarial and clerical services in support of professional/medical personnel
- Work in collaboration with medical office team to ensure proper process and procedures are in place to manage administrative aspects of special client accounts
- Maintain a high level of current product and service knowledge
- Maintain and modify confidential medical electronic/paper filing/retrieval and transfer methods, systems, formats and information
- Provide medical records, invoices and other information requested by referred specialists, clients, insurance etc.
- Responds promptly to questions and concerns from clients, employees and Physicians; liaises with Medisys employees and Specialists
- Maintains confidentiality and follows departmental guidelines
- Able to identify and document process shortfalls that present themselves and communicate issues to management
- Recommend possible solutions to minimize and remove barriers to the administrative workflow and office processes for review, approval and further direction
- Manage monthly inventory, supply check of office supplies and maintain office supply room
- Responsible for maintaining file room including splitting and archiving charts
- Participate in special projects and quality assurance initiatives
- Performing other related clerical activities and cross-functional responsibilities as assigned
Education:
- Completion of recognized medical office administration program at the diploma level, or equivalent work/education experience preferred
Experience:
- Minimum 1 year of relevant professional experience working in a fast paced medical environment, with demonstrated high degree of efficiency and effectiveness
- Experience with medical transcription (required)
Salary Range: $18-$28
Performance Bonus or Sales Incentive Plan: 0%
Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.
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