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Clinical Administrative Assistant

3 months ago

London Ontario KZ, Middlesex, Canada Gambit Clinic Full time

Qualified Candidates from London, ON and nearby areas ONLY or Willing to Relocate to LONDON, Ontario.

About Gambit Clinic

Gambit Clinic is a pioneer in the digital health industry, providing accessible, high-quality healthcare to patients across Canada. Through our innovative telehealth platform, we connect patients with a network of dedicated health professionals, including Nurse Practitioners, Pharmacists, Physicians, and other registered professionals, who provide personalized and specialized care tailored to each patient's unique needs.

Our mission is to revolutionize healthcare by making it accessible to everyone, regardless of their location. We focus on providing comprehensive care that includes preventive health, management of chronic conditions and specialty care in the men’s health space.

Overview:

We are seeking a meticulous, patient-oriented Clinical Administrative Assistant to join our Canadian telehealth team, currently based in London, ON. The Clinical Administrative Assistant will be responsible for supporting the delivery of virtual healthcare services and other administrative tasks as required by our Allied Health Team. The assistant will work closely with our team of healthcare professionals to facilitate the assessment, treatment, and follow-up of patients within our Virtual Men's Health Clinic ecosystem. This role requires a clear understanding of Canadian healthcare systems, a commitment to healthcare excellence, and proficiency in telehealth platforms.

The ideal candidate is an empathetic, self-motivated individual who is comfortable navigating the unique administrative needs associated with serving men in various communities across Canada. This role would suit someone who can handle a fast-paced environment, is able to multitask effectively, and has excellent communication skills to liaise between patients and our medical team.

Requirements:

  • Able to work on-site in South London, Ontario, and has a driver's license and vehicle.
  • Bachelor's Degree required from a Canadian Institution.
  • Proven experience as an administrative assistant, preferably in a healthcare environment in Canada for a minimum of 2 years.
  • Strong customer service skills and empathy for patients, particularly in understanding the unique healthcare needs of men.
  • Familiarity with medical terminology, healthcare systems, and procedures in the Canadian healthcare context.
  • Proficiency in using healthcare software and Microsoft Office Suite (Word, Excel, and PowerPoint).
  • Exceptional organizational skills and attention to detail.
  • Excellent communication and interpersonal skills with an ability to work effectively in a remote, digital environment.
  • Ability to maintain patient confidentiality and adhere to ethical standards in a healthcare setting.
  • Ability to multitask and prioritize in a fast-paced, virtual environment.

Responsibilities:

  • Support virtual clinical operations by managing administrative tasks, including patient scheduling, data entry, and digital record-keeping.
  • Coordinate patient flow by organizing virtual patient appointments, tests, and procedures.
  • Act as the primary point of contact for patients, responding to inquiries and concerns via email, chat, or video conferencing in a timely and professional manner.
  • Maintain confidentiality and security of patient medical records in compliance with PHIPA (Personal Health Information Protection Act) guidelines and digital privacy standards.
  • Assist in the preparation and processing of digital medical documents, such as insurance forms, patient charts, and reports.
  • Collaborate with the virtual clinical team to ensure smooth daily operations.
  • Participate in virtual healthcare team meetings, contributing to the improvement of clinical administrative processes.
  • Provide excellent customer service to patients, families, and other healthcare professionals in a virtual setting.
  • Perform other administrative tasks as assigned by the clinical staff.

At Gambit Clinic, we are committed to fostering a supportive work environment where everyone can thrive. We offer competitive compensation, professional development opportunities, and the chance to be part of a team that's changing the face of healthcare in Canada.

Gambit Clinic is an equal opportunity employer that is committed to diversity, equity, and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.

Job Type: Full-time

Pay: $16.55-$25.00 per hour

Expected hours: 37.50 per week

Additional pay:

  • Bonus pay
  • Commission pay

Benefits:

  • Casual dress
  • On-site parking
  • Store discount

Schedule:

  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • London, ON N6G 4X8: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you live in London, ON?

Education:

  • Bachelor's Degree (preferred)

Experience:

  • Clinical Administrative: 2 years (required)

Work Location: In person

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