Experienced Employee Coordinator

4 weeks ago

Whistler Resort Municipality British Columbia, CA Whistler Blackcomb Full time
Create Your Experience of a Lifetime

Come work and play in the mountains Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits:
  • Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons.
  • MORE employee discounts on lodging, food, gear, and mountain shuttles.
  • RSP Options (after 12 months or 2000 cumulative hours of service).
  • Employee Assistance Program.
  • Excellent training and professional development.
  • Referral Program.

Full Time roles are eligible for the above, plus:
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours).
  • Free ski passes for dependents.
  • Critical Illness and Accident plans.


Job Summary:

The Wellness Coordinator (WC) is a member of the Vail Resorts Employee Housing team focused on execution of the Wellness Strategy in alignment with the Wellness Manager and Wellness Supervisor. The Wellness Team's overall mission is to support Employee Housing staff and residents to meet current and future needs to provide an Experience of a Lifetime. The Wellness Team focuses on building welcoming communities and meaningful relationships focused on creating a safe, inclusive and vibrant housing environment. As part of the Wellness Strategy, the Wellness Coordinator provides support and empowers the residents in Employee Housing by serving as a resource, role model, and advocate.

Job Specifications:
  • Housing: May Be Available.
  • Outlet: Employee Housing.
  • Expected Pay Range: $20.00 - $24.98 / hour.
  • Shift & Schedule Availability: Full Time.


Job Responsibilities:
  • Responsible for executing and supporting the Vail Resorts wellness strategy in employee housing for current and future success.
  • Deliver standardized wellness programs anchored to Employee Housing Programming Model based on the Eight Dimensions of Wellness and Vail Resorts' Missions/Values across the Resort(s) ensuring alignment with enterprise-wide strategy.
  • Elevate experience for residents/employees and housing staff through community-building events, while driving the seasonal Employee Value Proposition.
  • Plan, facilitate, document and evaluate Employee Housing wide social, recreational, and educational events.
  • Help residents navigate transitions and offer resources around mental/physical wellness.
  • Mediate conflict and help residents to create a respectful living environment.
  • Management and timely response to resident requests submitted through our EpicEmployee platform within required timeframes.
  • Create, manage and track resident support cases including roommate conflict/mediation, EAP resources, physical/mental health.
  • Understand, communicate, and enforce community safety, support emergency response referral services and resources.
  • May be required to assist other housing teams as necessary (including but not limited to: front desk operations, occupancy management, unit/building needs, resident arrival, etc.).
  • Contribute to the Vail Resorts Employee Housing "The Navigator" Monthly Newsletter, as requested by Wellness Supervisor.
  • Actively participate in community engagement opportunities to build relationships with residents by being present, visible and available while maintaining an Interaction Log.
  • In some instances, partner internally with Employee Relations, Wellness Supervisor, HRBP and Housing and externally through community resources to help employee best navigate concerns and deescalate any high-level situations.
  • Assist in creating and managing external relationships with community partners, mental health resources and law enforcement.
  • Other duties as assigned.


Job Requirements:
  • Graduate, Bachelor's, or Associate's degree or diploma in progress or completed from an accredited college or university or equivalent combination of education or experience.
  • Valid Driver's license.
  • Customer service experience through effective interpersonal communications, both verbal and written, with internal and external stakeholders.
  • Proficient computer skills, especially Excel, Teams, and PowerPoint.
  • Experience with high risk & vulnerable populations preferred.
  • Experience with mediation & conflict resolution preferred.
  • Experience working with people within a mental health capacity.
  • Experience in event planning and execution preferred.
  • English strong written and verbal mandatory.
  • Spanish or French preferable (East- Portuguese preferable).


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 504230
Reference Date: 08/14/2024
Job Code Function: [[customString7]] #J-18808-Ljbffr

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