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Group Product Manager, Courts

3 months ago

Vancouver Metro Vancouver Regional District, CA T-Net British Columbia Full time

We are currently seeking a Group Product Manager to lead our Courts team. This role can be performed from one of our Canadian offices, or remotely from the US or Canada or a combination of both. Some exceptions may apply.

What your team does:

Interacting with the courts and the related workflows are mission critical for any legal practice. This includes keeping track of key dates and deadlines, monitoring changes and updates on the status of cases, filing a myriad of documents and much more. The entire justice system functions through the flow and exchange of information and documents between our customers and the courts. This space is generally underserved by technology with massive opportunities to modernize and monetize.

What you'll work on:

As the Group Product Manager for our Courts products, you'll play a pivotal role in advancing our portfolio of products aimed at making it easier for our customers to work with the Courts, a key pillar of our overarching strategic vision. This sector is not merely a focal point of investment for us; it's the bedrock upon which our Access to Justice initiatives are built. You will lead the product vision, strategy and roadmap execution to make our Courts related product portfolio which includes current (Clio File and CalendarRules) and future products, an area of strength for Clio. It's a key area of investment for the company and a cornerstone of our future growth.

As the successful candidate, we will rely on your tried, tested and well-honed product management skills combined with any relevant experience building Courts centric products to shape the trajectory of new products and features, as well as integrations with external products and partners. You will be responsible for driving the success of our judicial products, from concept to delivery, ensuring it meets the evolving needs of legal professionals while maintaining a competitive edge in the market.

  • Product Vision & Leadership:
    • You will develop a bold and exciting vision, strategy and roadmap for our judicial products that moves our business and customers forward and builds a successful courts business.
    • The business will look to you to articulate the customer impact, business opportunity, developments in the market and how we should stay ahead of that from a product perspective.
    • You will envision how to use GenAI technologies to radically change the relationship between lawyers and their courts.
    • To achieve these results you will also collaborate cross functionally and work with engineering and design teams to execute against the roadmap that you've set.
  • Market Research and Analysis:
    • Conduct in-depth market research to identify opportunities, customer pain points, and competitive landscape in the judicial products space.
    • Analyze user feedback, industry reports, and data to refine and enhance product offerings to drive outputs and outcomes for customers interacting in litigation and court cases.
  • Product Development:
    • Collaborate with cross-functional teams, including engineering, design, and legal experts, to drive the development of innovative and user-friendly Courts focused solutions.
    • Define and prioritize features, functionalities, and user experience based on customer needs and market trends.
    • Work closely with legal professionals and stakeholders to gather detailed requirements, ensuring the product meets the specific needs of the legal industry.
    • Translate complex legal processes into intuitive and efficient product features.
  • Product Launch and Adoption:
    • Lead the successful launch of new products or features, collaborating with marketing, sales, and customer support teams.
    • Develop and implement strategies to drive user adoption and engagement.
  • Performance Tracking and Optimization:
    • Establish key performance indicators (KPIs) and regularly monitor product performance against these metrics.
    • Implement data-driven decision-making processes to optimize product features and user experience.
  • Regulatory Compliance:
    • Stay informed about legal regulations and compliance requirements affecting courts related workflows.
    • Ensure that the product adheres to relevant regulatory standards and certifications, especially court related documents.
  • Team Leadership:
    • Build and lead a high-performing product team, providing mentorship, guidance, and professional development opportunities.
    • Foster a collaborative and innovative team culture that encourages creativity and continuous improvement.

What you may have:

  • Proven experience leading the strategy and delivery of innovative software products, particularly vertical SaaS.
  • Experience working with business leaders and executives, and are able to easily navigate communications with senior leadership teams. Can work in a highly collaborative team without ego.
  • A track record of building and growing a high-performing team of product managers.
  • Your fair share of failures and learnings under your belt. You have experience not just shipping products, but launching and iterating on solutions to customer problems.
  • A track record of breaking down objectives into initiatives and delivering to customers at scale.
  • Strong analytical and strategic thinking skills, with the ability to make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate across departments.

Serious bonus points if you have:

  • Experience in a law firm or court leadership setting- specifically with documents and court filing.
  • Strong knowledge of judicial processes including eFiling and process service.
  • Adjacent experience with other judicial solutions that complement your legal subject matter expertise.

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.
  • Flexible time off policy, with an encouraged 20 days off per year.
  • $2000 annual counseling benefit.
  • RRSP matching and RESP contribution.
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years.

Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

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