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Front desk supervisor

2 months ago

Montreal Quebec GF, CA Tidan Inc. Full time

Status: Full-time

Salary: $23.00 per hour

The Travelodge Montreal is an affordable hotel located in the downtown area of the great metropolis. Are you looking for a pleasant, supportive, and professional work environment where the art of hospitality, politeness, and a smile are in the DNA of the employees? Don't miss your chance and join the Travelodge Montreal team.

Reporting to the Front Desk Director, the Reception Supervisor is responsible for overseeing the daily operations of the establishment's reception, as well as leading and supporting the team of receptionists to ensure quality service to the clients.

Responsibilities:

  • Supervise reception activities, including check-in, check-out, guest special requests, and reservations.
  • Provide exceptional customer service by welcoming guests, addressing their inquiries, and professionally resolving issues.
  • Guide, train, and mentor team members, ensuring adherence to service standards and establishment policies.
  • Manage work schedules, leaves, and replacements to ensure adequate coverage at all times.
  • Coordinate with other departments to ensure smooth communication and efficient issue resolution.
  • Handle guest complaints proactively and responsively to ensure their satisfaction.
  • Ensure compliance with check-in, check-out procedures, as well as security and confidentiality policies.
  • Perform administrative tasks such as compiling reports, maintaining records, and managing billing.
  • Maintain a clean, organized, and welcoming environment at the reception.
  • Any other related tasks to ensure the quality of the department's service.

Qualifications and Required Skills:

  • College degree in hospitality is an asset.
  • Previous reception experience, with a minimum of 3 years in a supervisory role.
  • Excellent communication and customer service skills.
  • Ability to work under pressure and manage delicate situations.
  • Strong leadership skills and the ability to motivate and develop a team.
  • Solid organizational skills and attention to detail.
  • Proficiency in hotel management systems and computer tools.
  • Familiarity with standard operational procedures in the hotel industry.
  • Bilingualism (spoken and written) in French and English is required for this position, as we serve an international clientele.
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