Bilingual Customer Service Representative
3 weeks ago
Bilingual Customer Service Representative
Etobicoke, ON
Introduction
We are partnering with a reputable organization specializing in developing, producing, and distributing lipid-based ingredients for the pharmaceutical, personal care, and cosmetic industries. The Customer Service Representative plays a vital role in delivering exceptional service. A positive, solutions-oriented mindset is essential for success in this role.
Responsibilities
- Provide a warm and professional welcome to all customers, ensuring they feel valued and prioritized via phone and email communication.
- Address and resolve customer inquiries and concerns promptly, proactively identifying needs and offering solutions.
- Investigate service issues, determine root causes, and implement effective resolutions while maintaining clear communication with customers.
- Process, track, and close work and supply orders in accordance with company procedures.
- Maintain accurate records of customer interactions and correspondence.
- Prepare detailed service reports by collecting and analyzing customer data.
- Build and maintain strong relationships with both new and existing clients.
- Identify trends or recurring issues and recommend improvements or escalate concerns as needed.
- Work collaboratively with team members to maximize efficiency and service quality.
- Represent the company with professionalism, integrity, and a commitment to excellence.
- Perform other duties as assigned.
Requirements
- Bilingual proficiency in English and French is mandatory.
- Proven customer service experience with strong interpersonal skills.
- Excellent verbal and written communication abilities to engage effectively with stakeholders at all levels.
- Professional, courteous, and solutions-driven approach with a "can-do" attitude.
- Proficiency in Microsoft Office and strong data entry skills.
- Ability to thrive in a fast-paced environment while managing multiple priorities.
- Strong problem-solving skills with the ability to make sound decisions under pressure.
- Ability to work independently as well as collaboratively within a team.
- Post-secondary education in a relevant field or equivalent work experience preferred.
- Previous experience in customer service and/or sales is an asset.
What We Offer
Why apply through Brunel? Finding the next step in your career can be a full-time job in itself. We manage the process for you: from submitting your resume to coordinating interviews to extending offers and assisting with onboarding. We'll get you going while you get on with the job.
About Us
Brunel has a reputation for working with some of the best in the business. That's what we continually strive for. Over 45 years, we've created a global network of interesting clients and talented individuals working together through a vast array of services.
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