Bilingual Customer Service Representative

4 weeks ago


Etobicoke, Canada Greenshield Holdings Full time

**About Benecaid**

A part of Green Shield Canada group of companies, Benecaid provides innovative health benefit solutions for the small-mid size companies in Canada. Benecaid has long been recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved. Benecaid sets itself apart from the competition, by using technology, creative product development and a stellar customer experience to solve problems for employers. Honeybee Benefits is our next generation benefits platform built for today’s modern workforce that empowers employers to compete better for talent.

The Customer Service Representative is an entry level position that works in a high performance, customer focused team environment and is responsible for several customer-oriented tasks.

The Customer Care Representative will assist clients in resolving claims, coverage and portal inquiries while providing prompt, professional, courteous, and accurate responses. As the first point of customer contact for inquiries and service delivery they are to provide excellent customer service in both verbal and written interactions. The Customer Care Representative will utilize company technology to search and track all transactions, and possess excellent customer service skills, a pleasant and professional phone manner, be a strong team player, pay attention to detail and maintain integrity in all dealings.

**Responsibilities**:

- Respond promptly to Plan Member inquiries
- Handle and resolve customer escalations
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Perform customer verification
- Direct requests and unresolved issues to the designated resource to forward the escalation process
- Keep records of customer interactions and transactions accurately (phone logs)
- Record details of inquiries, comments, and complaints
- Record details of actions taken:

- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Request and review additional requirements by calling the clients or service providers where applicable
- Work with co-workers when necessary to resolve customer complaints
- Miscellaneous, and other duties as assigned.

**Knowledge & Experience**:

- 2-3 years of experience in customer service or in a related role
- Proficient in Microsoft Suite
- Self-starter with demonstrated ability to prioritize
- Excellent data entry skills
- Excellent verbal and written communication skills to effectively communicate with internal and external clients
- Ability to work collaboratively as a team and/or independently
- Ability to deal with change effectively
- Excellent organizational and interpersonal skills
- Attention to detail
- Self-motivated to effectively multi-task
- Results oriented with a problem-solving attitude
- Able to work in shift: Monday-Sunday between 8:00am-11:00pm

**Why us?**

We offer a robust employee benefits offering including:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

**Ability to commute/relocate**:
Toronto, ON M9C 5L5: reliably commute or plan to relocate before starting work (required)

**Work Location**: In person

**Why us?**

We offer a robust employee benefits offering including:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

**Schedule**:
Monday to Friday

**Supplemental pay types**:
Bonus pay

**Ability to commute/relocate**:
Toronto, ON M9C 5L5: reliably commute or plan to relocate before starting work (required)

**Work Location**: In person



  • Etobicoke, Canada Freshstone Brands Inc. Full time

    **Bilingual Customer Service Representative** **Company Overview**: One of Toronto’s exciting Food manufacturing companies is expanding and is currently seeking a _**Bilingual Customer Service Representative**_ to join our Customer Care Team team! Freshstone Brands Inc. (“FBI”) is a premier manufacturer of high-quality prepared food products that...


  • Etobicoke, Canada Ahearn & Soper Full time

    Located in Toronto, a 100+ year old High Tech company that provides technology and software solutions to the supply chain industry has an opening for the following full time position: **Customer Service Representative - Bilingual (French/English)** **General Duties and Responsibilities**: - Processing sales orders - Communicating with customers and...


  • Etobicoke, Canada Perativ Full time

    JOB SUMMARY Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide services...


  • Etobicoke, Ontario, Canada Perativ Full time

    JOB SUMMARYSince 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide services to...


  • Etobicoke, Canada Randstad Canada Remote Work Freelance Full time

    Do you have a passion for customer service? Do you enjoy problem-solving? Are you interested in working in benefits? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a benefits company in the Etobicoke area. This is a 4 month, remote contract starting on July 22nd. You will play a vital role in...


  • Etobicoke, Canada SportStars Youth Soccer Full time

    Job Title: Customer Service Representative Job Summary: **Duties**: - Provide accurate information about products and services - Assist customers with order placement, tracking, and issue resolution - Utilize phone etiquette to ensure positive customer interactions - Conduct data entry tasks accurately and efficiently - Analyze customer needs to recommend...


  • Etobicoke, Canada Transbec Full time

    You are looking for a job that combines **customer service **and **teamwork**? Transbec is the company for you! Established in 1974, Transbec is one of Canada's largest distributors of automotive parts and accessories. This family business is looking for a **Customer Service Representative **to join its team based in our Etobicoke distribution...


  • Etobicoke, Ontario, Canada Greenshield Holdings Full time

    About BenecaidA part of Green Shield Canada group of companies, Benecaid provides innovative health benefit solutions for the small-mid size companies in Canada. Benecaid has long been recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved. Benecaid sets...


  • Etobicoke, Canada AirVoel CPAP Full time

    **Bilingual (English/French) Customer Service Representative / Office Administrator** Air Voel is excited to announce an opening for a bilingual (Fully Fluent in English and French) Customer Service Representative / Office Administrator. We are seeking a highly skilled individual to join our team, primarily focusing on telephone interactions to support the...


  • Etobicoke, Canada Brinks Full time

    **Job Summary**: The Brink’s National Client Services (BNCS) department is dedicated to putting the customer at the centre of everything we do while ensuring we deliver Best in Class customer experiences! We are looking for individuals to join our team who are passionate about customers, like to solve problems and offer effective solutions. This position...


  • Etobicoke, Canada Service Ontario - Cloverdale Mall in Etobicoke Full time

    Please indicate your keyboarding speed. Please do not respond to this job post if you do not live in Etobicoke or Mississauga near the Etobicoke/Mississauga border, or if you aren’t fluent in both French and English. **Job Types**: Full-time, Part-time Part-time hours: 32 - 40 per week **Salary**: $16.50-$18.00 per hour Schedule: - 10 hour shift - 12...


  • Etobicoke, Canada Service Ontario - Cloverdale Mall in Etobicoke Full time

    time once an existing employee returns from maternity leave in January 2024. Please indicate your keyboarding speed. Please do not respond to this job post if you do not live in Etobicoke or Mississauga near the Etobicoke/Mississauga border, or are not fluent in both French and English. **Job Types**: Part-time, Permanent Part-time hours: 32 - 40 per...


  • Etobicoke, Canada Desjardins Insurance Full time

    **Job Title**: Bilingual Sales and Customer Service - Chinese/English **Location**: Etobicoke, ON **Shift**:Full Time **About the Company**: We are an Independently owned **Desjardins Insurance Agency **in South Etobicoke; passionate about helping our clients recover from unforeseen losses and bettering their lives. Desjardins Insurance is the 2nd largest...


  • Etobicoke, Ontario, Canada Now Prepay Full time

    Overall Objective:Key Responsibilities: Deploy, maintain, and support the hardware and software used in support of the customers to ensure reliability and adherence to contract specifications. Respond proactively to all customer inquiries in a timely fashion; providing excellent customer service and maintaining lasting business relationships. Answer customer...


  • Etobicoke, Ontario, Canada Brinks Full time

    Job Summary:The Brink's National Client Services (BNCS) department is dedicated to putting the customer at the centre of everything we do while ensuring we deliver Best in Class customer experiences We are looking for individuals to join our team who are passionate about customers, like to solve problems and offer effectivesolutions.This position is an...


  • Etobicoke, Canada Now Prepay Full time

    **Overall Objective**: **Key Responsibilities**: - Deploy, maintain, and support the hardware and software used in support of the customers to ensure reliability and adherence to contract specifications. - Respond proactively to all customer inquiries in a timely fashion; providing excellent customer service and maintaining lasting business relationships. -...


  • Etobicoke, Canada Affinity 1:1 Full time

    : Customer Service Representative with STRONG communication skills We are looking for full time, self-motivated, dependable Customer Service Representatives to join our team! The Customer Service Representative will serve as the primary external contact with our customer base in different communities. They are responsible for not only maintaining strong...


  • Etobicoke, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Etobicoke** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is...


  • Etobicoke, Canada Protexx Dental Supplies Full time

    Position Overview: We are seeking a friendly, customer-focused individual to join our team as a Customer Service Representative in Toronto West. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support. Your role will involve addressing customer inquiries, resolving issues,...


  • Etobicoke, Canada Thorncrest Ford Full time

    **WANT TO WORK** for one of **Canada’s Best Managed Companies?** Dilawri Group is now actively searching for a **Customer Service Representative** to join our team at **Thorncrest Ford** in **Etobicoke**. **Responsibilities**: - Greets customers and visitors, ensuring optimum customer experience. - Answer and direct phone calls and ensures messages are...