Customer Service Representative
4 days ago
We currently have an immediate opportunity for a Customer Service Representative with our Global Services team. The Customer Service Representative is part of a dynamic team that manages a portfolio of small customer accounts - this includes developing relationships with your clients, handling inquiries and managing issues to resolution.
As a member of the Global Services team, you will**:
- Work with clients to understand their needs and offer solutions and pricing to fit those needs
- Maintain positive relationships with customs brokers
- Assist with the tracking and tracing of shipments
- Handle customer inquiries with professionalism, ensuring that escalated concerns are handled efficiently
- Work with Operations team members in Canada and the broader Global Services network
- Support Sr. Account Executives as required
What we’re looking for**:
- 2 or more years’ experience in a customer service role, dealing with both internal and external customers
- Experience in sales, account management or inside sales is an asset
- Demonstrated ability to quickly assess situations and offer solutions that meet the needs of both the business and our clients
- Exceptional interpersonal skills with strong written and verbal communication skills
- Service orientation with a strong customer focus
- Bilingualism in English and French is an asset
**Job Types**: Full-time, Permanent
**Salary**: From $50,000.00 per year
Additional pay:
- Commission pay
**Benefits**:
- Company pension
- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Day shift
Ability to commute/relocate:
- Etobicoke, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (required)
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