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Night Auditor

1 month ago

Kelowna Regional District of Central Okanagan, CA Holiday Inn Express & Suites Kelowna Full time

At the Holiday Inn Express, our job is to bring the joy of travel to everyone. That’s where you come in When you’re part of the InterContinental Hotel Group (IHG) brand you’re more than just a job title. We are looking for exceptional people to provide outstanding service and True Hospitality to our guests.

The Holiday Inn Express Kelowna is looking for a Night Auditor to be the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. The Night Auditor is responsible for reconciling the days' transactions in addition to checking in and out guests efficiently, ensuring they have all they need for a great stay.

Duties and Responsibilities
  1. Welcome guests in a friendly, prompt, and professional manner recognizing IHG Rewards Club Members as well as returning guests
  2. Reconcile the days' transactions
  3. Check guests in, issue room keys, provide information on hotel services and room location
  4. Answer phones in a prompt and courteous manner
  5. Answer, record, and process all guest calls, messages, requests, questions, or concerns
  6. Take action to solve guest problems/complaints using appropriate service recovery guidelines
  7. Routinely book guest reservations for individuals and/or groups
  8. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
  9. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements
  1. High school diploma/Secondary qualification or equivalent
  2. One-year front desk/guest service experience strongly preferred
  3. Strong communication skills are essential when interacting with guests and employees
  4. Strong math skills are used frequently when handling cash or credit
  5. Proficiency in Opera is preferred but not essential
  6. Some college/university preferred
  7. Must speak fluent English
  8. Ability to work night shifts (11:00pm-7:00am)
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