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Night Auditor

3 months ago

Kelowna, Canada Hampton Inn & Suites by Hilton Kelowna Airport Full time

If you are looking for a team that brings out the best in each other, a team that has fun and is proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Night Audit.

We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO

What will you be doing?

The Night Auditor is a key member of the Front Office Team; responsible for the overnight operations of the hotel, from 11pm to 7:30am and will verify the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

  • Follow up with guests regarding satisfaction with guest-related issues
  • Process all guest check-ins & check-outs by confirming reservations, assigning rooms, and issuing and activating room keys
  • Enter rewards information and enroll new members
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Review all guest check-ins, verifying guest identity, form of payment, room assignment, and charges to account are accurate
  • Balance end of day account, review Front Desk Cash drops
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations, prepare “walk letters”, inform FOM
  • Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems
  • Review shift logs/daily pass on and document pertinent information in the daily pass on
  • Count till at the beginning and end of shift. Balance and drop receipts according to Accounting specifications
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Assist with light cleaning duties & keeping the front entrance/Hotel lobby area looking its best
  • Ensures compliance with all Front Office policies, brand standards, online training and procedures
  • Operate hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
  • Able to work a flexible schedule, including evenings, weekends and holidays

What are we looking for?

  • 1+ years’ experience as a Guest Service Agent or similar
  • High school diploma or equivalent
  • Class 5 driver’s license
  • First Aid certification an asset
  • Previous hotel and accounting experience an asset
  • Ability to communicate in a professional manner with: guests, team members, and management
  • Ability to understand and adhere to proper credit and cash handling policies and procedures
  • Able to properly secure guest information
  • Ability to learn safety, emergency, and accident prevention policies and procedures
  • Proficiency in Microsoft Word and Excel
  • Must be legally eligible to work in Canada without restriction

Perks:

  • Extended Health and Dental Benefits
  • Employee and Family Assistance Program
  • World-wide accommodation and dining discounts with Hilton brands
  • Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel).
  • An excellent work environment, with a focus on staff recognition and teambuilding
  • Room for growth and development.

Don't miss this exciting opportunity to join our Hampton family

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