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Sales Centre Manager

2 months ago

Montreal Quebec, Québec, Canada Carrier Enterprise Canada Full time

Career Opportunity – Carrier Enterprise Canada

About the Job –Directeur de magasin (CE Canada)


CE est une filiale de la plus grande entreprise indépendante de distribution de produits de CVCA/R au monde, Watsco Inc. CE distribue avec fierté le matériel de CVCA de marques Carrier, Bryant et Payne utilisé dans les marchés résidentiels et commerciaux, de même qu’une gamme complète de pièces, de fournitures et d’accessoires après-vente. CE compte plus de 36 emplacements d’un océan à l’autre. Nous sommes présentement à la recherche, à l’interne et à l’externe, d’un candidat ou d’une candidate au poste de Directeur de magasin pour notre succursale de Saint Laurent, QC.


Supérieur immédiat : Wholesale Area Manager

Endroit : Saint Laurent, QC


Le poste

  • Gérer le fonctionnement de la succursale au quotidien afin d’atteindre les objectifs de vente et de profit à court et à long terme.
  • Établir des plans d’affaires pour la succursale qui appuient le plan d’ensemble de WWG/Totaline.
  • Donner aux employés de la succursale le leadership qui leur permettra d’atteindre leurs objectifs personnels.
  • Gérer et encadrer les employés grâce au perfectionnement, à la formation, aux évaluations du rendement, à l’embauche et à l’accueil.
  • Établir et entretenir des relations à long terme avec la clientèle.
  • Réaliser les objectifs prévus dans les plans en contrôlant les dépenses, le fonds de roulement et le niveau des stocks.
  • Établir les plans de marketing et de promotion de la succursale.
  • Diriger tous les aspects de l’administration de la succursale, y compris les dépôts bancaires, les communications, les initiatives de qualité 5S, les garanties et les exigences en matière de rapports.
  • Fournir un milieu de travail sûr qui favorise le perfectionnement des employés et un excellent service à la clientèle.
  • Bilingue – Français et anglais – Parlé et écrit


Aptitudes et comportements

  • Posséder au moins 8 à 10 ans d’expérience de la vente et des services techniques dans l’industrie du CVCAR ou une industrie connexe
  • Détenir un diplôme d’un programme de CVCAR ou une expérience de travail équivalente
  • Démontrer d’excellentes aptitudes à la communication et de l’entregent.
  • Connaître le domaine de la réfrigération
  • Une expérience de gestion ou de leadership serait préférable
  • Solides connaissances de l’informatique, de même qu’un bon sens de l’organisation
  • Capacité de motiver les employés et de prendre d’importantes décisions d’affaires
  • Attitude positive
  • Enthousiasme et capacité d’entrer en relation avec les clients et les employés


Quels sont les avantages d’un emploi avec CE Canada?

  • Toute notre culture et notre état d’esprit sont tournés vers l’atteinte d’une croissance durable, ambitieuse et stratégique qui fait appel au dévouement, à la responsabilisation et à la reddition de compte.
  • Nous sommes une équipe bâtie sur la confiance et l’intégrité
  • Nous estimons que nos employés procurent à nos clients une expérience de qualité
  • Nous offrons un salaire, des primes et des avantages sociaux concurrentiels
  • Nous consacrons beaucoup d’investissements à une formation de valeur, aux meilleurs outils de leur catégorie ainsi qu’à une proposition de valeur et à une méthode de vente qui ont du succès
  • Nous gagnons ensemble et célébrons nos réussites


Nous offrons un salaire compétitif, des incitations et des avantages tels que :

  • Santé, soins dentaires et soins de la vue
  • Assurance vie et invalidité
  • Couverture d'assistance voyage
  • Régime de retraite d'entreprise avec contribution de l'entreprise
  • Programme d'aide aux employés


*Carrier Enterprise Canada est un employeur souscrivant au principe de l’égalité d’accès à l’emploi et offre à ce titre des processus de sélection et un milieu de travail diversifiés et inclusifs. Si l’on communique avec vous au sujet de cette offre d’emploi et que vous avez besoin d’accommodements particuliers, veuillez en informer la personne responsable de l’embauche pour que nous puissions vous accorder un traitement juste et équitable. Toute information reçue à ce sujet sera traitée de façon confidentielle.

Sales Centre Manager



About the Job – Sales Centre Manager (CE Canada)


CE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of aftermarket parts, supplies, and accessories. CE has 36 locations across Canada. We are currently accepting internal and external applications for an Sales Centre Manager.


Reporting To: Wholesale Area Manager

Location: Saint Laurent, QC


The Opportunity

  • Oversee the sales & profitability and sale center operations goals related to EBIT, Area Sales, Area LIPI, Area ecommerce, PI accuracy for a group of Sales Centers in an assigned market
  • Manage the day-to-day operations of the sales center to achieve short- and long-term sales and profit objectives
  • Develop business plans for the sales center that supports the overall Region and CEC plan
  • Provide leadership to the sales center employees so that they may accomplish their individual goals
  • Manage and coach employees through individual development, training, performance reviews, hiring and orientation
  • Participate in the recruiting process to hire and train new Counter Sales Associates and Sales Center Managers; manage the Sales Centers in the respective market to develop, coach and motivate the teams to ensure that a high professional standard is achieved, and monthly sales and EBIT targets are met
  • Oversee and conduct regular audits, sales and business reviews using business intelligence (BI) tools to identify opportunities to increase sales and profitability
  • Develop and maintain long term relationships with customers
  • Achieve plan performance by controlling expenses, working capital and inventory levels
  • Optimize customer experience through E-Commerce
  • Develop sales center marketing promotions and plans
  • Direct all aspects of sales center admin, including bank deposits, communications, quality initiatives, and warranty and reporting requirements
  • Provide a safe working environment that encourages employee development and high customer service
  • Ability to communicate both verbally and written to a wide variety of skill/knowledge levels in addition to possessing excellent presentation skills


Skills and Behaviours

  • Proven experience managing a branch with proven business results
  • 2 - 3 years of industrial experience, college degree in business or equivalent education and experience preferred;
  • Computer literacy
  • Good product knowledge preferred
  • Good mathematical skills
  • Excellent communication and interpersonal skills
  • Strong computer skills and well organized
  • Ability to motivate employees and make critical business decisions
  • Enthusiastic and engaged with customers and employees


Why work for CE Canada?

  • Our culture and mindset are focused on leading sustainable, ambitious, strategic growth through engagement, empowerment and accountability
  • We are a team built on trust and integrity
  • We believe our people are what delivers a high level of customer experience
  • We invest a lot in valuable training, best-in-class tools, and a successful value add and sales methodology
  • We win and celebrate together


We offer competitive salary, incentive, and benefits such as:

  • Health, Dental & Vison Care
  • Life & Disability Insurance
  • Travel Assistance Coverage
  • Company Pension Plan with a company contribution
  • Employee Assistance Program


*Carrier Enterprise Canada is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Recruiter of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.