Current jobs related to Front Desk Agent - Vancouver Metro Vancouver Regional District, CA - Rosewood Hotel Georgia

  • Front Desk Agent

    7 months ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times. **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Front Desk Agent include but are not limited to**: - Register guests arriving to the hotel and checking out departing...

  • Front Desk Agent

    1 month ago

    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times. **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Front Desk Agent include but are not limited to**: - Register guests arriving to the hotel and checking out departing...

  • Front Desk Agent

    4 months ago

    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    We are looking for our next great colleague to take on the role of Front Desk Agent. Are you guest focused, enthusiastic, and passionate about delivering outstanding guest service? Interested in working with a supportive team and creating unforgettable guest experiences? Pinnacle Hotel Harbourfront is the place you want to work. **Key Responsibilities**: -...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    We are looking for our next great colleague to take on the role of Front Desk Agent. Are you guest focused, enthusiastic, and passionate about delivering outstanding guest service? Interested in working with a supportive team and creating unforgettable guest experiences? Pinnacle Hotel Harbourfront is the place you want to work. **Key Responsibilities**: -...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Century Plaza Hotel Full time

    The **Century Plaza Hotel** in Downtown Vancouver is seeking full time **Front Desk Agent.** As Front Desk Agent, you will provide that critical first impression to our guests and have a natural passion for delivering exceptional service, welcoming and serving guests in-person and over the phone every day. You will be adept at solving problems, comfortable...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Century Plaza Hotel Full time

    The **Century Plaza Hotel** in Downtown Vancouver is seeking full time **Front Desk Agent.** As Front Desk Agent, you will provide that critical first impression to our guests and have a natural passion for delivering exceptional service, welcoming and serving guests in-person and over the phone every day. You will be adept at solving problems, comfortable...

  • Front Desk Agent

    4 months ago

    Vancouver, Canada BC Strata Employee Management Ltd. Full time

    **About us** We are professional, agile, professional, and our goal is to As a member of our team, you can expect a dynamic work environment that challenges you to grow while making a real difference in people’s lives. If you're looking for a career that combines professional growth with meaningful interactions, BC Strata's residential concierge division...

  • Front Desk Agent

    2 weeks ago

    North Vancouver, Canada Pinnacle Hotel at the Pier Full time

    **Summary** The Pinnacle Hotel at the Pier, a unique boutique style property, is seeking for front desk agent who will serve as an ambassador for the Hotel. The individual must be a multi-functional individual who is driven to always exceed our residents & guests’ expectations. This position will include some shifts working front desk at our Health Club,...

  • Front Desk Receptionist

    5 months ago

    Vancouver, Canada Roland Kym Full time

    **Keller Williams Realty Vancentral is looking to add an enthusiastic person with Real Estate Reception Experience to our full time front desk staff in-person.** **Why choose us?** We have an Amazing Team at **Keller Williams Realty Vancentral**! Our staff are extremely friendly and team oriented, working well together and backing each other up. They enjoy...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    4 months ago

    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Hotel Front Desk Agent

    4 months ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Hotel Front Desk Agent

    5 months ago

    Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. Front Desk Agent The Front Desk Agent (Casual On-call) will contribute to the overall success of the hotel by providing superior customer service and...

  • Front Desk Agent

    4 months ago

    Vancouver, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent (Part-time) will contribute to the overall success of the hotel by providing superior customer service and administrative support to the...

  • Hotel Front Desk Supervisor

    2 weeks ago

    Vancouver, British Columbia, Canada CMI Concierge & Security Inc. Full time

    Job Title: Hotel Front Desk Supervisor - Team LeadJob Summary: We are seeking a highly motivated and experienced Hotel Front Desk Supervisor to join our team at CMI Concierge & Security Inc. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing front desk operations, and supervising a team of front...

  • Front Desk Agent

    7 months ago

    North Vancouver, Canada Lonsdale Quay Hotel Full time

    The Lonsdale Quay Hotel, located at Northshore's vibrant waterfront, is currently seeking to hire a highly professional, ethical and customer service oriented, front desk agent, to be a part of our team. **Full Job Description** **Main Responsibilities** - Register guests arriving to the hotel and checking out departing guests. - Provide courteous, prompt,...

Front Desk Agent

3 months ago

Vancouver Metro Vancouver Regional District, CA Rosewood Hotel Georgia Full time

OVERVIEW/BASIC FUNCTION:

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

RESPONSIBILITIES:

  1. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  2. Ensure that standards are maintained at a superior level on a daily basis.
  3. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  4. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  5. Maintain positive guest relations at all times.
  6. Resolve guest complaints, ensuring guest satisfaction.
  7. Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  8. Maintain complete knowledge at all times of:
  • All hotel features/services, hours of operation.
  • All room types, numbers, layout, decor, appointments, and location.
  • All room rates, special packages, and promotions.
  • Daily house count and expected arrivals/departures.
  • Room availability status for any given day.
  • Scheduled daily group activities / VIPs.
Arrive at your respective assigned working locations, ready to commence work at your designated starting times. Maintain professional appearance and follow the personal grooming and uniform standards. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Attend team briefings to meet with MOD to review daily occupancy, VIPs, groups, sites, events, glitches, etc. Meet with the departing Front Desk Agent to review business status, follow up items and any guest related pending tasks. Access all functions of the computer system. Set up workstation with necessary supplies. Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Promote positive guest relations to all individuals approaching the Front Desk. Process all guest check-ins. Assist Reservations in reservation calls during high traffic and closing hours. Confirm reservations in the system, review and note all pertinent information such as requests and/or billing. For guests without a reservation, sell a room type agreed upon. Register guest in the system including all accompanying guests. Verify reservation information with the guest (e.g. departure date, room type). Obtain back-up information for guest credit/payment method and input into system; collect cash only as determined and instructed by the MOD. Assign guest room following designated requirements, assist Housekeeping and coordinate with In-Room Dining. Advise guests of any messages, mail, faxes, etc. received for them. Communicate services and amenities of the hotel to guests. Obtain proper identification for tax exempt guests and attach form to registration card. Direct Bell Person to escort guests and transport their luggage to the room. Maintain history files on all guests and ensure profile information is up to date. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Set up accurate accounts for each guest checking in according to their requirements (i.e. sharewiths, separate room/tax/incidentals, comp). Assist in room changes and follow up with guests ensuring their satisfaction. Document all guests’ requests, complaints or problems and action accordingly. Follow up with appropriate department to ensure completion & guest satisfaction and report to the MOD. Take, record and relay messages accurately, completely, and legibly. Accept and record wake-up call requests; deliver to PBX. Assist in delivering wake-up calls during high phone traffic hours. Distribute all guest and department mail. Monitor, send and distribute guest faxes. Document and confirm reservations and cancellations. Pre-register designated guests and prepare key packets. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Generate, print, and distribute daily and weekly reports. Resolve discrepancies in the room status report with Housekeeping. Manage queue rooms, coordinate with Housekeeping report to MOD any rooms taking longer. Process all check-outs. Resolve any late charges. Present folio to guest and resolve any disputed charges. Settle guest accounts. Retrieve guest room key from guest. Solicit guest comments on their stay. Process express check-outs. Handle requests for late check-outs. Conduct group check-ins/outs. Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information. Adhere to all cashiering procedures:
  • Process all guest posted billing accordingly such as: adjustments, paid outs, cash handling, posting correction, miscellaneous charges, third party billing, etc.
  • Perform Credit Limit check.
  • Process currency exchange & make change for guests.
  • Post charges and collect payment.
  • Follow up on open folios and open balances.
  • Run closing reports.
  • Count and secure bank.
  • Complete designated cashier reports.
  • Balance receipts.
  • Drop receipts.
Document pertinent information in the Front Desk Pass-On. Assist in Room Service phone calls during high traffic hours. Assist in Emergency situations and be knowledgeable of the Crisis Management and Contingency Plan. Report to the MODs any other relevant information or incidents during the shift operations. Perform all other duties assigned by management as required.

QUALIFICATIONS:

  1. Experience: Previous experience as a Front Desk Agent.
  2. Education: High school diploma.
  3. General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  4. Technical Skills: Ability to input and access information in the property management system/computers. Experience in Opera System and Microsoft Office preferred, Knowcross, Alice, Givex and Canary.
  5. Language: Required to speak, read, and write English, with fluency in other languages preferred.
  6. Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
  7. Licenses & Certifications: None required.

Job Type: Full-time

Pay: $21.00-$28.00 per hour

Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Paid time off

Schedule:

  • Day shift
  • Evening shift
  • Night shift
  • Weekends as needed

Experience:

  • Customer service: 1 year (preferred)

Work Location: In person

#J-18808-Ljbffr