Bilingual Client Solution Specialist
1 month ago
We are growing and want YOU on our team. Are you a tech-savvy individual with exceptional training abilities who goes above and beyond with their customer service approach? If so, we want you to be one of our designated team members to support our amazing client with top-notch customer support on Geotab's fleet management software
Why NorthernBI?
- Established in 2005 and enjoying double-digit growth for the past 5 years
- Clients love us We enjoy a client retention rate of over 95%
- We take a hands-on approach with our clients
- Top global Geotab partner
- All roles participate in available Shared Success bonus programs
What you will be doing:
As a Bilingual Client Solutions Specialist, you will provide onboarding training for our clients as well as technical support. You will help our customers by troubleshooting software and hardware issues, providing instruction on software features, as well as providing training and configuring reports in Excel.
This role can be remote within Canada for the right candidate, but priority will be given to local applicants.
This opportunity is for YOU if:
- You are fully Bilingual (French) - Read, write, speak, and can train in both French and English - Mandatory
- You have post-secondary education or equivalent experience.
- You have 1-3 years' experience in a Training, Technical Service, or Support role.
- You possess a strong proficiency in the Microsoft Office Suite, specifically Excel.
- You have proven customer service experience.
- You have experience with CRM platforms, preferably Salesforce.
- Your written and verbal communication skills are strong and professional.
- You have a high attention to detail and organizational skills.
- You can work a variety of shifts between Monday-Friday, 8 am-9 pm (Atlantic Time), based on customer needs. Shift work is on rotation. The shifts we work are 8-5, 9-6, and 12-9.
- Work is both in office or remotely, based on applicant location.
Work With Us
We're looking for people who are passionate about what they do, who believe in our core values, and want to go above and beyond for our customers every day. If you have a strong work ethic, like to rise to the challenge, are motivated by a job well done, and want to be part of a fast-growing Atlantic Canadian company, we want to hear from you
What's in it for you?
- 3 weeks paid vacation to start
- Paid personal days
- Opportunity for growth
- Monday-Friday
- Above standard paid office holidays
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