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Service Advisor

3 months ago

Markham Ontario IP, CA Dilawri Group of Companies Full time

Dilawri Group is now actively searching for an Internal Service Advisor to join the team at Markham Honda.

Apply to this position if you:

  • Have Internal Advisor/Service Advisor experience in a dealership environment
  • Have a clean driver's abstract
  • Are able to work Full Time hours, Monday to Saturday (hours to be discussed)

Responsibilities:

  • Process all warranty claims using Dealership Management System (DMS)
  • Maintain all deadlines for claims submissions and related paperwork
  • Track back order parts in coordination with the Parts Department
  • Assign repair orders and jobs to Technicians
  • Ensure that each repair order is fully and appropriately documented with the complaint, cause and appropriate attention
  • Maintain a detailed and up-to-date log of the repairs
  • Telephone communications and reception
  • Welcome customers visiting the Dealership showroom and inquire as to the purpose of their visit
  • Vehicle licensing and administration
  • Participate in dealer trade; prepare information for pick-up and collect receipts/payments
  • Participate in administrative tasks

Qualifications:

  • Excellent written and oral communication skills
  • Strong computer and telephone skills
  • Knowledge of mechanical/vehicle body repair
  • Strong multitasking and organizational skills
  • Ability to take ownership of problems with a positive attitude and bring them to completion
  • Ability to remain calm and focused under all circumstances to deliver exceptional service to customers

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

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