Service Advisor

5 days ago


Markham, Canada BMW Markham Full time

Service Advisor

BMW Markham, Markham, ON L3R 5M2

**BMW Markham**:
At BMW Markham, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service-driven individual to work alongside our team as a Service Advisor. Now, in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us

As a Service Advisor, you will provide top-notch customer service, develop an understanding of the repair process, and handle all customer inquiries or complaints.

If you have strong problem-solving, superb communication skills, and a commitment to customer satisfaction, join us as a Service Advisor and become an essential part of our team.

**Duties and Responsibilities**
- Assists all customers (in-person and over the phone) with service requirements, ensuring optimum customer service.
- Responds to customers' inquiries promptly and accurately according to the dealership's policy.
- Schedules service appointments. Please be sure to obtain customer and vehicle data before arrival when possible.
- Creates/opens work orders for new customers and service; closes orders as appropriate.
- Invoices work orders, accepts customer payments, and submits reports and receipts to accounting.
- Provides quotes or estimates to customers regarding service needed.
- Advises customers on the current status of their vehicle and any additional work that may be required.
- Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.

**Skills and Qualifications**
- Experience in automotive field.
- 1-2 years of experience as Service Advisor is an asset.
- CDK experience.
- Aptitude for numbers.
- Valid Driver’s License and a clean driver’s abstract.

**Why Work**For** Pfaff?**
- **
Competitive Compensation**—Pfaff offers a competitive compensation package for employees in sales, service, parts, or support functions.
- ** Health Benefits** - full-time employees can access health, dental, long-term disability, and life insurance.
- ** Vacation and Paid Time Off**—In addition to vacation, you are eligible for personal days and can purchase PTO (paid time off) days. All proceeds are donated to charity
- ** Growth Potential**—We want to support your success We provide access to growth opportunities in Canada and the U.S.
- ** Stock Purchase Program—Pfaff employees can purchase**Lithia & Driveway stock (NYSE: LAD) at a discount.

We thank all applicants for their interest in Pfaff Automotive Partners. Please note that only those selected for an interview will be contacted due to the volume of applicants.


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