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Veterans Advocacy Program Supervisor
3 months ago
Do you want to make a meaningful impact within your community and work closely with veterans and partners? Are you interested in helping to improve the well-being of our veterans? The Mustard Seed is seeking a Veterans Advocacy Program Supervisor who would be responsible for managing the Veterans Advocacy Program.
The Veterans Advocacy Program Supervisor will play a crucial role in overseeing and coordinating the implementation of The Mustard Seed’s Veterans Advocacy Program in Calgary and Edmonton. This position involves supervising a team of advocates and peer support workers dedicated to providing wraparound support to veterans experiencing poverty, homelessness, or housing instability. The Supervisor will ensure the delivery of high-quality services aimed at reducing homelessness among veterans and their families and increasing housing stability.
This position may be based in Edmonton or Calgary with the expectation that the incumbent will routinely travel between the two cities to provide in-person supervision.
Employment Type: Fixed Term (July 2024 to March 2028)
Schedule: Monday to Friday (8:00AM to 4:00PM), may include evenings and weekends
Reporting to: Health and Wellness Manager
City: Calgary/ Edmonton
Number of Positions to Fill: 1
RFR #: 842
DUTIES AND RESPONSIBILITIES:
- Provide supervision, guidance, and support to veteran advocates and peer support workers
- Conduct regular check-ins, team meetings, and performance evaluations to ensure the effective delivery of services
- Offer coaching and professional development opportunities to enhance the skills and knowledge of team members
- Establish data collection methods to track service statistics, client feedback, and program impact
- Gather and analyze data to assess program effectiveness and identify areas for improvement
- Collaborate with community partners, veteran-serving agencies, and other stakeholders to promote program awareness and receive referrals
- Build and maintain strong partnerships with organizations involved in veterans' services to ensure coordinated support delivery
- Develop program implementation to ensure adherence to objectives and timelines
- Identify challenges or barriers to service delivery and make recommendations for adjustments as needed
- Support the development and implementation of strategies to enhance program effectiveness and efficiency
- Produce ongoing reports on program activities, outcomes, and impact for internal and external stakeholders
- Ensure accurate and timely documentation of client interactions, case management activities, and service provision
- Work with Health and Wellness Managers to develop, implement, and evaluate Health and Wellness policies as they pertain to the veterans advocacy program
- Document client interactions, client referrals and client progress on the Client Care and Management system (CCMS), and the clinics’ electronic medical record (EMR) system
- Maintain accurate and up-to-date client records, ensuring compliance with legal and ethical standards
- Facilitate emergency interventions, as needed
- Provide input into program evaluation upon request
- Other duties as may be assigned
MINIMUM QUALIFICATIONS AND SKILLS
- A passion to be part of ending homelessness in Alberta
- A minimum of an undergraduate degree in healthcare administration, public health, social work, occupational therapy, nursing, or a related field is required; a master's degree in the related field is an asset
- Previous experience and demonstrated success in supervising or managing teams
- Previous experience in developing programs, establishing procedures and policies, and building clientele
- Minimum four years’ experience working with vulnerable populations and homelessness; experience with veterans is an asset
- Ability to effectively communicate, both verbally and in writing, with clients; members of the multidisciplinary team, and community agencies
- Knowledge of FOIP and HIA and ability to observe confidentiality standards
- A self-starter with the ability to work in a cross-functional team & accomplish goals
- Proficient computer skills (Microsoft Office Programs); experience with Homeless Management Information Systems (HMIS/ETO) and Electronic Medical Record (EMR) systems is an asset
- Good organizational, time management skills, and advocacy skills
- Excellent written, oral, and interpersonal skills
- Valid Driver’s License (Class 5) including a clean driving abstract and access to a reliable vehicle and two million in liability insurance
WORKING CONDITIONS
- This position is a mixture between Health and Wellness Centre, various Mustard Seed sites, and external agencies both in Calgary and Edmonton
- This position may require working and driving in extreme weather conditions. Being aware of the daily weather report is essential
- Lifting, traveling, sitting, standing, walking, and driving personal or company vehicles are required as part of this role
- Moderate physical effort required to successfully accomplish the essential job functions, such as entering data into databases, and responding to a fast-paced work environment
- Moderate mental effort required to successfully accomplish the essential job functions such as counseling, referrals, training, and responding to sensitive and/or highly intense situations
ADDITIONAL REQUIREMENTS
- An Employment Background Check is required for all positions at The Mustard Seed
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than the current employer
- This position requires the use of a company vehicle, and/or personal vehicle for company use. The candidate must have a valid driver’s licence, maintain $2M Vehicle Liability Insurance on the personal vehicle being used, and will need to consent to a driver’s abstract request.
- Please submit Cover Letter along with Resume
COMPENSATION & BENEFITS
- The Mustard Seed offers a competitive compensation package including 100% employer-paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.
- All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.
NOTE
- Your privacy is important to us. The information we collect is used solely for consideration for employment.
- We thank all candidates for their interest; however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
- Please visit our careers page to see more job opportunities.
