Warranty Technician
1 month ago
Edmonton Main Office
Edmonton, AB T6X0P2, CAN
Homes by Avi is seeking a professional, motivated, and experienced individual to join our team as a Warranty Technician. Homes by Avi has been building family homes since 1978, with home building divisions in Edmonton, Calgary and Texas.
Warranty Technician - New Homes
You will work directly under the leadership of the Warranty Manager to provide exemplary warranty service to customers who have taken possession of their home.
Who you are
You are an individual who is highly organized and has a positive, flexible, “can-do” attitude. Providing exceptional customer service to both your internal and external customers is effortless.
You have an extensive and well-rounded knowledge of construction practices and home repair, and can pivot from task to task while balancing ever-changing priorities. Solving problems and investigating issues is a challenge that you enjoy.
You are self-motivated, focused, and work well independently while providing support to the construction team.
- Effectively communicate Avi Homes’ warranty program and expectations to homeowners.
- Accurately investigate issues and provide professional, courteous, and timely responses to customer inquiries.
- Ensure outstanding deficiencies are resolved in a timely manner and within budget.
- Coordinate the scheduling of trades for warranty work in conjunction with the homeowners.
- Perform light carpentry, paint touch-ups, and other minor repairs in finished homes.
- Ensure the customers' files and the database are kept up to date with accurate and complete information.
- 3+ years of direct experience in new home construction or renovations.
- Excellent written and verbal communication skills.
- Ability to manage high priority/urgent requests and adapt to changing priorities.
- Confident conflict resolution abilities.
- Intermediate knowledge of Microsoft Office products.
- Valid class 5 driver’s license and reliable vehicle.
- Warranty Technician experience in residential construction.
- Positive workplace culture.
- Team building opportunities.
- Comprehensive health and dental benefits.
- RRSP matching program.
- Fitness program.
- Volunteer program with paid time off.
- Flex Days.
Homes by Avi thanks all applicants in advance. Only those candidates selected for an interview will be contacted. Homes by Avi is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment.
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