Guest Service Agent
1 month ago
- Job Schedule: Temps Partiel
- Job Type: CDI
- Brands: ACCOR
Location: Sofitel Melbourne on Collins, Melbourne, Australia
Reference: REF34925A
Region: Luxury & Lifestyle
Company Description:
Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guests in a lively culinary experience whilst overlooking the city skyline.
PROPERTY DETAILS:
- 5-star luxury in the heart of Melbourne's shopping, theatre and business precincts
- 363 rooms with breathtaking views over Melbourne
- Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
- Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
- Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35
Job Description:
Sofitel Melbourne On Collins is seeking an experienced Receptionist to join our Guest Experience Front Office team. As a Receptionist, you will be passionate about providing a luxurious experience for our guests at every touch point. You will take the time to listen to our guests and make them feel heard, and to do that you are genuinely fascinated by people, curious and an excellent story spotter. You will be responsible for providing professional and personalised service to all hotel guests, visitors, and ambassadors, ensuring maximum guest satisfaction.
Qualifications:
- Minimum of 6 months experience in hotels
- Be highly organised and able to effectively manage priorities
- Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency
- Demonstrate versatility in responding to guest requests and situations
- Remain calm and effective in high volume work situations
- Be a good team player; contribute to and assist co-workers without being asked
- A professional appearance and attitude that is reflective of our brand
- Flexibility to work a rotating roster including early mornings, late nights, weekends and public holidays
Additional Information:
Benefits and Perks:
- Career development opportunities within the hotel and wider Accor Group
- Central accessible location in Melbourne's CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.
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