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Global Corporate and Specialty

3 months ago

Oakville Ontario BB, Halton, Canada Aviva Full time
Global Corporate and Specialty (GCS) Auto Claims Specialist (Hybrid)Job ID:

45284

Job Type:

Full Time

Category:

Customer Service

Posted:

2024-08-09

Location:

Oakville, ON, Canada

Job Description:

Global Corporate and Specialty (GCS) Auto Claims Specialist (Hybrid) from the Company Aviva. This job vacancy is located in the city Oakville, ON, Canada. This job opening is open to job seekers who have a Bachelor Degree.

Job Responsibilities:
  • You will champion the GCS brand by supporting and delivering against our Claims Value proposition which delivers dedicated, tailored claim service to Aviva Canada's largest commercial Auto risks and programs.
  • Handle Commercial Auto Claims across Canada (excluding Quebec) on fleet rated, individually rated, Garage Auto, Non-Owned Auto policies.
  • Deliver a best-in-class claims experience by guiding customers through the claims process by clearly explaining their coverage and the steps required to bring their claim to a timely resolution.
  • Deliver against customer specific service level agreements captured within account specific claims handling procedures.
  • Set clear expectations with internal and external customers (Brokers & Clients) at the outset.
  • Contribute and deliver best in class Indemnity and Expense management by promoting and explaining the benefits of our Premiere vendor program.
  • Resolve claims within your authority levels, recommend settlement and/or seek assistance from additional internal or external stakeholders as necessary.
  • Proactively monitor and manage the integrity of data and reserves in accordance with company procedures and policies.
  • Work with external adjusting providers and ensure vendors and TPA's adhere to company policies and procedures.
  • Maintain current knowledge of automobile insurance and relevant regulatory and market changes with the guidance and support of your senior leadership team.
  • Identify and collaborate as a team to improve system conditions that impact service for customers.
  • Identify opportunities to continuously improve through the removal of waste and failure.
  • Communicate effectively with confidence, curiosity, courage, and in a collaborative manner.
  • Work closely with a cross-functional team across GCS, including Underwriting, Loss Prevention, and Claims Service Managers.
  • Perform other duties as required to support overall team and company goals.
What You'll Bring:
  • CIP or FCIP designation or actively working towards your designation (C48 an asset).
  • University degree or College Diploma or equivalent Auto claims experience.
  • A passion for customer service and continual improvement of the customer experience.
  • 2+ years of Auto claims handling experience.
  • Preferred candidate will have commercial Auto experience with proven competency in standard commercial Auto products and endorsements.
  • Exceptional oral and written communication skills that inspire confidence and credibility.
  • Sound judgment and problem-solving skills.
  • Experience using claims applications such as ClaimCenter, Mitchell, Five9.
  • A voice that will constructively challenge and contribute towards the betterment of our team.
  • French language skills considered an asset.
  • Provincial Adjusting licenses in NB, NFLD & PEI an asset.
What You'll Get:
  • A compelling rewards package including base salary, vacation, eligibility for annual bonus, paid vacation, retirement savings.
  • Exceptional coaching and career development opportunities.
  • Support for your professional development education (i.e., CIP, FCIP).
  • Corporate wellness programs to support employees' physical and mental health.
  • Annual fitness and wellness incentive and healthcare benefits.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner.

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