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Project Manager

4 months ago

Toronto Ontario, Ontario, Canada Teladoc Health Full time

About Us:


Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.



Position Summary


Reporting to the Associate Director, Project Management, the role of Project Manager will work with multiple cross-functional areas to manage deliverables required to implement and maintain Teladoc Health Canada’s line of business. In this role, you will work with a wide variety of teams across the company to help implement far-reaching projects and facilitate change, ensuring products, services and partnerships are delivered on-time, within budget and meet quality expectations. You will lead initiatives from start to finish, identifying success metrics and providing status updates to senior leadership.


As you execute on your objectives, you will take a deep dive into all facets of our business, learning from diverse teams across the company. At Teladoc there is no limit to what you can learn and what you can achieve. Success in this role will be supported by your ability to collaborate and build relationships with teammates in different roles across the business. Your curiosity and capacity to learn will help you understand the full scope and impact of a project. Your core competencies will include the ability to adapt, take initiative, influence others and drive projects to completion.


Your experience here will make you an asset in any industry.


Take advantage of this exciting opportunity for career advancement at a company that Fortune named one of the top three Best Places to Work in Healthcare


Role and Responsibilities


  • Develop and own definitions, timelines, risk assessments, communications and cost-benefit analyses for new projects as defined jointly with the project sponsor;

Prepare and maintain project documentation including charter, project plan, work breakdown and resource estimates, and continuously monitor project progress vis a vis timeline and budget;

  • Manage key project risks and issues, including appropriate escalation to leadership as needed;

Schedule, create agendas, plan, facilitate, and follow up on action

  • Manage key project risks and issues, including appropriate escalation to leadership as needed;
  • Schedule, create agendas, plan, facilitate, and follow up on action items for various project team meetings;
  • Ensure consistency, efficiency, quality, and integrity in all projects and deliverables;
  • Identify and track project metrics to determine levels of project effectiveness and resource efficiency;
  • Communicate and collaborate with cross-functional Teladoc teams to execute on projects that facilitate innovation, productivity, delivery and scale;
  • Build and maintain constructive partnerships with internal and external stakeholders;
  • Work collaboratively with the appropriate business and/or IT leads to track implementation, where indicated;
  • Deliver clear and regular communication of project status, tasks, milestones, challenges, risks and changes to all team members using appropriate project management documentation, including to senior leadership;
  • Analyze and review business processes and solutions throughout the project duration to ensure alignment to business, needs of end-users and supporting sustainability of implemented solution after project closes;
  • Participate proactively in maintaining and developing standards, tools, and best practices and enhancing the value add of the project management function;
  • Create sustainability plans based on lessons learned upon completion of projects;
  • Provide other forms of project facilitation support as may be required by the specific deliverable at hand.

Skill Requirements/Preferences

  • Strong analytical skills with at least 3 years of project management experience;
  • Previous success in leading projects in complex business process environments;
  • Proven ability to multitask effectively and see projects through from inception to completion;
  • Enthusiastic, motivated to deliver best in class solutions for Teladoc stakeholders;
  • Organized, tenacious and willing to lead by example;
  • Self-starter, big picture thinker but commitment to get into details to understand projects and issues in depth;
  • Ability to adapt in an agile manner and effectively manage change;
  • Relevant certification (e.g. PMP, project management degree) is a plus;
  • Experience in Telehealth would be a bonus.