IT Help Desk

4 weeks ago

Maple Ridge British Columbia, Greater Vancouver, Canada Maple Ridge - Pitt Meadows School District No.42 Full time

SD42 is looking for qualified applicants interested in working as an IT Help Desk & Computer Technician at the District Education Office. Reporting to the Manager of Information Technology, coordinates and carries out help desk services, providing computer desktop support and technical assistance to staff, students, and parents as the first point of contact for technical infrastructure problems. This is a full-time continuing position, working 40 hours per week, following a 12-month schedule. The rate of pay is $33.38/Hour plus a comprehensive benefits package.


Qualifications:

  • Successful completion of Grade 12 plus completion of a two-year diploma in computer and information technology, as well as a recognized Help Desk designation, the ITIL Foundation Level certification, and a Quality Assurance Testing certificate.
  • Two years of related help desk experience, with solid skills operating enterprise Help Desk Software, as well as technical experience working with database systems, office programs, email systems support, servers and networks.
  • Strong knowledge of and proficiency with Windows/Macintosh operating systems and Microsoft Office Suite software including word processing, spreadsheet and database programs.
  • Excellent organizational skills combined with the ability to work under pressure with limited supervision.
  • Strong oral and written communication skills and sufficient physical strength to lift and handle computer equipment.
  • Demonstrated ability to work at the level of independence and with the degree of initiative appropriate to the position.
  • Demonstrated ability to communicate effectively and harmoniously with staff, students, parents, contractors and outside agencies and a valid BC Driver’s license.

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