Service Desk Specialist
21 hours ago
The Role: This role provides technical support to the organization's internal users of computer applications, hardware, and network systems (e.g., PCs, servers, cloud services); deploys endpoint hardware and software products and services; answers questions regarding system procedures, online transactions, and systems status; collaborates with other teams within IT to restore service and identify problems; and maintains a troubleshooting tracking log ensuring timely resolution of problems. A key focus is on relationship building and developing a holistic understanding of site operations to enhance IT service delivery.
Essential Functions:
· Monitor and Assist: Monitor the Help Desk ticketing system (e.g., ServiceNow) and provide timely assistance to customers with incidents, events, problems, requests, and projects.
· Documentation: Prepare timely documentation of issue resolution in accordance with knowledge management practices.
· Deploy and Manage Hardware: Deploy computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using tools like Microsoft Endpoint Manager (Intune) and Apple Business Manager.
· Connectivity: Ensure connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, and multifunction devices.
· User Account Management: Manage end-user accounts, permissions, and access rights using systems like Active Directory and Azure AD, following best practices regarding privacy, security, and regulatory compliance.
· Troubleshooting: Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems with computers, input/output fleet, voice, and video equipment. Escalate incidents as necessary.
· Performance Analysis: Analyze the performance of supported devices, identify, and report common issues to the appropriate support groups.
· Collaborative Upgrades: Work with business partners and other IT support teams to schedule and perform software and hardware improvements, upgrades, reconfigurations, and/or purchases.
· End-User Support: Provide IT services for end users, including visitors within the assigned region.
· Security: Assist with resolving security-related issues, ensuring the integrity and security of enterprise data on host computers and during data transfer in accordance with business needs and industry best practices.
· Knowledge Sharing: Exchange information and knowledge related to IT services with other members of the support team.
· Project Coordination: Coordinate the implementation of desktop and server systems with other infrastructure and applications teams utilizing industry best practices to meet corporate objectives.
· Asset Management: Practice network asset management as per documented processes.
· Support Development Teams: Support application development teams throughout project lifecycles.
· Additional Duties: Perform other duties and special projects as assigned by the team lead.
Minimum Qualifications:
·Education & Experience: Bachelor’s Degree in MIS, Computer Science, or relevant concentration preferred, with 2-3 years of experience; or 3 to 4 years of relevant and equivalent business or IT experience.
· Certifications: ITIL knowledge preferred, certification a plus. A+, Network+, Microsoft, Cisco, or other relevant technical certifications are also advantageous.
· Technical Knowledge: Working technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking, mobile communications, and ServiceNow ticketing system.
· Troubleshooting Skills: Hands-on software and hardware troubleshooting experience.
· Data Privacy: Knowledge of applicable data privacy practices and laws.
· Team Collaboration: Experience working within a team-oriented, collaborative environment.
· Decision Making: Makes evidence-based decisions using all available relevant data, understanding when to seek guidance.
· Business Focus: Continuously learns how the business operates and applies this understanding to improve service delivery.
· Continuous Improvement: Asks questions and takes actions to improve tasks or processes within his/her own scope of work.
· Collaboration: Collaborates effectively across functional, business, geographic, and cultural boundaries.
· Communication: Ensures written and oral communications are simple, clear, and audience appropriate.
· Accountability: Takes responsibility for actions, results, and learning, demonstrating drive and self-motivation.
· Change Management: Supports and implements change within his/her area of work, engaging peers and stakeholders.
· Planning & Prioritizing: Leverages processes and systems to prioritize work that yields the most business value, remaining agile to adapt to changing circumstances.
-
Service Desk Manager
21 hours ago
Canada, CA TALTEK | TALENT in TECHNOLOGY Full timeTALTEK is looking to fill the following position for one of its clients:Permanent: Infrastructure Operations and Service Desk ManagerABOUT THE CLIENT· Canadian Organization; 4,000 employees· Public sector/educationJOB SUMMARYUnder the authority of the Assistant Director of IT Infrastructure, the Infrastructure and Service Desk Manager assumes management...
-
Analyst-IT Service Management
1 month ago
Canada, CA Buchanan Technologies Full timeAnalyst-IT Service Management Job Type: Permanent, Full-timeBrampton/Mississauga areaAre you an ambitious and highly motivated Analyst with experience in rolling out new process or managing process improvement? Are you looking to make the next step in your career? If so, apply below and join our client– one of Canada’s most progressive regional...
-
Service Technician
21 hours ago
Canada, CA Gordon Food Service - Canada Full timeInnoServ provides installation, preventative maintenance, and measures performance of chemical and beverage dispensing equipment for a variety of customers including national accounts, healthcare, college and university, hospitality, and large independent food service operators.Wearing the InnoServ uniform presents a professional image that conveys...
-
Customer Service Specialist
4 weeks ago
Canada, CA TrueOps Full timeWho We AreTrueOps is a rapidly growing company dedicated to uncovering hidden financial opportunities for Amazon FBA sellers. Our cutting-edge software and proprietary data analysis tools are designed to streamline the reimbursement process and secure maximum financial recovery for FBA sellers of all sizes. We combine the latest technology with meticulous...
-
Technology Support Specialist
21 hours ago
Canada, CA Ronsco Inc. - Railway Supply Company Full timeReporting to the Technology manager, the Technical Support Specialist provides essential internal technical support, acting as the initial point of contact for a variety of support requests. This role involves diagnosing and resolving technical issues, escalating unresolved problems, and contributing to the development and maintenance of support...
-
Warranty Specialist
21 hours ago
Canada, CA B.E.S.T. Recruiting Consultants Ltd. Full timeGeneral Description:Our client is a Residential Home Builder. The Warranty Specialist would be for a low rise site in Scarborough. The Customer Care Specialist is responsible for working directly with homeowners from PDI, occupancy, 30 Day and year end. Duties include Tarion registration, reviewing deficiency lists, scheduling service people, documentation,...
-
Receptionist
21 hours ago
Canada, CA Hays Full timePLEASE READ:This is a 3 week contract with potential for extensionIt is full time in officeYour new company Hays Specialist Recruitment has partnered with a real estate organization located in Ottawa, ON. We are looking to hire a receptionist to join their team on a contract basis of 3 weeks, which has the possibility of extension. This candidate will be...
-
Managed Services Support Specialist
3 months ago
Canada, CA ZIRO Full time*La version française suit**Accepting applications from across Canada*Customer Experience | Anywhere in Canada | Full-time PermanentYou made it here and we’re glad you did. Perhaps you are curious about how our potential matches up with yours. Or perhaps you are keen to do something amazing. Either way, it’s a match worth exploring.At ZIRO, you have the...
-
Client Relations Specialist
4 weeks ago
Canada, CA Reputation Ease Full timeClient Relations SpecialistWe are a fast-growing reputation management company in the U.S., dedicated to optimizing businesses' online presence through strategic review management. As we expand, we're seeking a results-driven Client Relations Specialist with a strong sales background to enhance our client engagement and conversion...
-
Business Analyst
21 hours ago
Canada, CA Tata Consultancy Services Full timeAbout TCS: Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through...
-
Business Services Representative
1 month ago
Canada, CA PrecisionERP Incorporated Full timePrecisionERP is seeking a bilingual (French and English) Business Services Specialist - Commercial Services for a one year contract at our client located in Montreal. Early work hours from 6am to 2pm and a minimum of 4 times a month in office required. Target hourly payroll rate: $37.50 ph.Requirements: • Perform day to day operations in contract and sales...
-
MAC Specialist
21 hours ago
Canada, CA LanceSoft, Inc. Full timeMAC Support Specialist Duration: 12+monthsLocation: Montreal, QC_HybridRequired Skills -2+ years in a technical operations or person responsible for a service -Experience as a technical lead of a global enterprise service in a large company -Proven experience with technical administration and troubleshooting -Expert knowledge of macOS -Concise and articulate...
-
HR Specialist
21 hours ago
Canada, CA JAM CRM Full timeAbout usWe are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village. We’re looking for a HR Specialist to join our team of over 150 1:1 communication experts who are dedicated to creating incredible work, making our client’s proud, and smashing personal and professional goals along the way. With our...
-
Payroll Specialist
2 days ago
Canada, CA Miller Thomson LLP Full timeAs a recognized national business law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy.When you start a career with Miller Thomson, you join a firm that puts its people first. We provide the opportunity to influence the course of your career,...
-
Senior Procurement Specialist
1 month ago
Canada, CA Brunel Full timeBrunel is currently seeking a Senior Procurement Specialist to work for a major petrochemical operator in Calgary, AB. The successful candidate must have at least 5 years of experience in the procurement of Materials and Services in a manufacturing and construction environment, handling specific categories including but not limited to: Fabrication...
-
Canada, CA ZIRO Full time*La version française suit**Accepting applications from across Canada*Customer Experience | Anywhere in Canada | Full-time PermanentYou made it here and we’re glad you did. Perhaps you are curious about how our potential matches up with yours. Or perhaps you are keen to do something amazing. Either way, it’s a match worth exploring.At ZIRO, you have the...
-
Customer Support Specialist
2 days ago
Canada, CA APF Marketing Full timeWe are searching for a Customer Support Specialist to join our family. This highlymotivated individual would be responsible for maintaining existing client relations andmanaging their orders.About us:APF Marketing is a front runner in the promotional products industry with amanufacturing facility in Montreal and an established importing department...
-
Information Technology Coordinator
21 hours ago
Canada, CA FCC Construcción Full timeBuild Your Career at FCC CanadaFCC is an international reference in engineering and infrastructure. Fomento de Construcciones y Contratas (“FCC”), headquartered in Spain, is the parent company of one of the world’s leading infrastructure and citizen services groups. With more than a century of history, our business portfolio is highly diversified....
-
Fulfillment Specialist
2 months ago
Canada, CA EHPlabs Full timeAbout the RoleAs the Fulfillment Specialist at EHPlabs, you will be instrumental in driving the company's success by overseeing the seamless fulfillment of orders from our global 3PL network to delivery across all channels – including direct-to-consumer, retail, and wholesale – serving the Canadian market.Your primary responsibilities include...
-
Client/Customer On-boarding Specialist
1 month ago
Canada, CA SalonScale Technology Inc. Full timeCLIENT/CUSTOMER ONBOARDING SPECIALISTJob Title: Client/Customer Onboarding specialist(COS)Department: Customer Success (CS)Reports to: Customer Success Manager Job Purpose:As a Customer Onboarding Specialist at SalonScale, your primary responsibility is to set our customers up for immediate success by leading the onboarding and implementation process. You...