Manager, Contact Centre Technology
4 weeks ago
Position Overview:
This manager role will be responsible for developing and driving key strategic technology programs and initiatives to support the Contact Center Technology functions within Home Depot Canada.
Manager is responsible for understanding The Home Depot Canada's IT systems with a strong focus on customer contact centered solutions. This is a business facing role that serves as a liaison between the business and multiple HD IT teams to ensure that business requirements are properly translated and delivered via technology solutions. The Manager provides direction to all stakeholders and updates leadership teams regularly.
Responsibilities:
- Responsible for identifying, planning & executing all technology related activities as well as managing our various technology partners, vendors & stakeholders. Develop vision for the overall Contact Centre Technology stack in alignment with product, analytics & business teams while translating it into actionable roadmap.
- Build relationships across core technology teams and business stakeholders to drive business and technology initiatives.
- Project management and administration that include work plans, resource planning and control, status reporting, and preparing project budgets and timelines.
- Proactively communicates status of projects and incidents to peers, leaders, and other stakeholders.
- Lead initiatives throughout the project lifecycles including discovery and initial assessment, requirements definition, project design, development, testing, implementation, and support.
- Manage relationships with 3rd party Technology vendors and liaise on expectations and software updates.
- Resolves incidents by analyzing issues, discerning the most appropriate courses of action, providing tactical direction and, prioritizing resources.
- Selects, develops, and motivates associates. Conduct goal setting, reviews and provide constructive feedback to team members. Celebrate success and regularly recognize teams and individuals.
- Hold team and other stakeholders accountable. Proactively discuss challenges and collaborate with others to mitigate risks.
Experience:
- Bachelor's degree in computer science or a related field with a minimum of 5+ years of experience in information technology.
- Minimum 4 years of experience in directly leading and developing technology delivery teams.
- Experience in conducting discovery and implementation of enterprise scale technology solutions (including SaaS) for complex business workflows.
- Broad working knowledge of Salesforce Service Cloud as well as some knowledge of Salesforce Marketing Cloud is preferred.
- Delivery and ownership of 2-3 functional projects and technology roadmap projects.
- Demonstrated ability to attract, motivate and retain top talent.
- Must be technical, capable of working with development and software engineering teams.
- Proven ability to effectively communicate with individuals at all levels of the organization.
- Ability to maintain relationship and negotiate with vendors.
- Ability to operate in and leverage resources in a matrixed environment.
- Ability to analyze and present data to support ideas.
- Ability to clearly communicate to all levels of the organization.
-
Chief Technology Officer
1 month ago
Kingston, Nova Scotia, B0P, Simonds, Canada The CompDoc Full timeChief Technology Officer duties and responsibilities The Chief Technology Officer leads the efforts of the business to effectively utilize technology to meet its needs and goals. Primary duties and responsibilities of Chief Technology Officers include: Leading technology teams in their day-to-day operations, supervising heads of departments, and setting...
-
Kingston, Nova Scotia, B0P, Simonds, Canada Société Financière Manuvie Full timeNous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos...
-
Avp, global data governance technology
1 month ago
Kingston, Nova Scotia, B0P, Simonds, Canada Société Financière Manuvie Full timeNous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos...
-
Kingston, Nova Scotia, B0P, Simonds, Canada Loblaw Companies Ltd - Head Office Full timeJob DescriptionTitle: Senior Analyst, Technology Assurance and Advisory - Risk Advisory Services TeamLocation:Work model: Minimum 3 days in the office per weekBase office: 1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5Travel: Requirement to travel to our various offices in the Greater Toronto Area (including Toronto and North York), from...
-
Senior coordinator
4 weeks ago
Kingston, Nova Scotia, B0P, Simonds, Canada Loblaw Companies Ltd - Head Office Full timeLes candidats référés ne doivent pas postuler directement pour ce poste.Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.L’utilisation du masculin à pour but d’alléger le texte.Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la...
-
Manager, aml financial crime risk management
1 month ago
Kingston, Nova Scotia, B0P, Simonds, Canada TD Full timeDescription du poste:L10 - Manager, AML Financial Crime Risk ManagementJob DescriptionThe Manager, AML Financial Crime Risk Management, position reports directly to the Senior Manager, Specialized Financial Crimes Risk Management, and supports the Enterprise Risk Assessment Team with their technology, methodology execution, and relationship management...
-
vice-president head of technology and operations
1 month ago
Kingston, Nova Scotia, B0P, Simonds, Canada Peel Financial Inc. Full timeVice-President Head of Technology and OperationsPosted on August 01, 2024 by Employer details: Peel Financial Inc.Job DetailsEducation: Bachelor's degree.Experience: 5 years or more.Location: Brampton, ONWorkplace Information: On siteSalary: $178,000 YEAR annually / 40 hours per weekTerms of Employment: Permanent employment, Full timeStart Date: Starts...
-
Senior Application Development Manager
1 month ago
Kingston, Nova Scotia, B0P, Simonds, Canada Scotiabank Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title: Senior Application Development Manager Requisition ID: 198164Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Team We are looking for an accomplished leader with expertise in Global Cash and...
-
Senior Portfolio
1 month ago
Kingston, Nova Scotia, B0P, Simonds, Canada Scotiabank Full timeJoin a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.Contributes to the overall success of the IT Risk team ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with...
-
Kingston, Nova Scotia, B0P, Simonds, Canada Scotiabank Full timeRequisition ID: 204199 We are committed to investing in our employees and helping you continue your career at Scotiabank. Purpose The Managing Director, Balance Sheet Management (The MD) coordinates the development and maintenance of the Asset & Liability Management (ALM) framework as well as analysis, calculation and monitoring of Structural Interest Rate...
-
Senior Customer Success Manager
1 month ago
Kingston, Nova Scotia, B0P, Simonds, Canada BoomerangFX Full timeYour Role in a NutshellIn your role, you will work closely with our clients across North America to optimize the value of the BoomerangFX practice management software and digital marketing services. As the central point of contact for our customers, you are responsible for supporting our clients from adoption to ongoing account monitoring and cross-selling...
-
Project Manager
4 weeks ago
Kingston, Nova Scotia, B0P, Simonds, Canada TMF Canada Inc. Part timeJob purpose: The Project Manager is the person that is accountable for the delivery of TMF services to a portfolio of global clients through contract management of existing business. The key metric for the role will be the achievement of contracted revenues and client satisfaction measures against a portfolio of directly assigned global accounts. In...
-
Manager, Research and Evaluation
1 month ago
Kingston, Nova Scotia, B0P, Simonds, Canada Child Development Institute Full timeWho we are Children are at the front and centre of what we do; they are the foundation of our purpose and the basis for our evidence-driven strategy. Our mission is to transform the lives of children, youth and their families by developing and delivering innovative, research-based mental health and early learning programs. At the Child Development Institute...
-
Contract Senior Manager, Marketing Planning
1 month ago
Kingston, Nova Scotia, B0P, Simonds, Canada Scotiabank Full timeRequisition ID: 204298Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Drive sustained and profitable revenue growth through the planning, development and delivery of acquisition and customer engagement marketing programs for Scotiabank's Insurance products & Scotia Insurance. As a member of the...
-
Audit Manager, AML/ATF
4 weeks ago
Kingston, Nova Scotia, B0P, Simonds, Canada Scotiabank Full timeRequisition ID: 203594Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose The Audit Department is the 3rd line of defense and plays a key role in the internal control system of the Bank. Its mandate is to provide independent and objective assurance over the design and effectiveness of internal...
-
Senior Manager, Technical Program Manager
1 month ago
Kingston, Nova Scotia, B0P, Simonds, Canada Loblaw Companies Ltd - Head Office Full timeToutes les références de candidats doivent d'abord être soumises dans Workday par un collègue de Loblaw actuel. Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada,...
-
Senior Manager, Strategic Sourcing, SSEVM
1 month ago
Kingston, Nova Scotia, B0P, Simonds, Canada Scotiabank Full timeRequisition ID: 203951Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Senior Manager, Strategic Sourcing, SSEVM is responsible for leading Bank-wide sourcing and project activities while working closely with senior business unit leadership and other sourcing leaders. The Senior Manager will have the...
-
Senior manager, cloud data modeling
1 month ago
Kingston, Nova Scotia, B0P, Simonds, Canada TD Full timeLieu de travail:Toronto, Ontario, CanadaHoraire:37.5Secteur d’activité:Solutions technologiquesDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser...
-
Manager, data governance and quality
1 month ago
Kingston, Nova Scotia, B0P, Simonds, Canada Société Financière Manuvie Full timeNous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos...
-
Legal manager
4 weeks ago
Kingston, Nova Scotia, B0P, Simonds, Canada Société Financière Manuvie Full timeNous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos...
