Point of Sale Installation/Helpdesk Representative
1 month ago
A causal, fun, professional and culturally diverse work environmentTraining & growth opportunitiesCompetitive salary & benefits packageAnd much more…We are currently looking for a full-time C-Store POS installation/Helpdesk Representative to join our team, starting immediately. If you have knowledge on NCR StorePoint POS Software or Fuel POS knowledge, this is an asset.
Position SummaryThe C-Store POS Installation/Helpdesk Representative will be responsible for resolving all levels of software related problems for our customers remotely. The successful candidate should be a self-starter and have the ability to work with limited supervision while maintaining excellent customer service. Please note, that this position requires regular on-call shift work along with weekend work rotation.
Main Responsibilities· Provide superior customer service and professional phone etiquette· Provide swift problem identification and resolution· Support multiple software solutions· Provide diligent customer follow up· Troubleshoot a variety of systems over the phone via remote desktop application· Provide quality assurance through hardware staging activities· Execute any and all duties pertaining to sales related activities· Provide training of POS software remotely and on-site (as requested)
Qualifications· Minimum of 2 years customer service experience· Minimum of 2 years tech support experience· Working knowledge of networking and mobile devices· Excellent command of English, both verbal and written· Demonstrated ability to work with minimal direction and exercise strong initiative, judgement and confidentiality· Ability to learn and understand proprietary POS software systems quickly· Ability to work effectively independently and in a team environment· Interpersonal skills along with patience, understanding, proactivity and a customer-friendly attitude towards immediate problem identification and resolution and excellent customer service experience· Knowledge of POS hardware including scanner/scales, receipt printers and EFT hardware is an asset· Knowledge of support payment devices is an asset· Bachelor's degree in Computer Science, Software Engineering or college equivalent is an asset· Windows OS, SQL certification or equivalent experience is an asset· Available for overnight travel(Customer Service & Fuel Experience Preferred)The successful candidate will be required to complete a background check prior to commencing work.
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Calgary, Alberta, D3J, CA AMPM Service Full timePoint of Sale Installation/Helpdesk RepresentativeCalgary - ABWhat We OfferA casual, fun, professional, and culturally diverse work environment.Training & growth opportunities.Competitive salary & benefits package.And much more…We are currently looking for a full-time C-Store POS Installation/Helpdesk Representative to join our team, starting immediately....
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